topic Re: Cancelling TV service in TV

Cancelling TV service

James128 — Sun, 05 Jan 2025 20:14:29 GMT

I wish to cancel my TV service add-on, which is says I can do at any time. However when I try to do it in my account, it says Ineed to phone. Is there a way to do this online?

Re: Cancelling TV service

ferguson — Sun, 05 Jan 2025 20:15:58 GMT

Yes, you can contact customer services via live chat instead:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Cancelling TV service

fr8ys — Sun, 05 Jan 2025 20:17:41 GMT

No, it's deemed part of your contract and contract changes can only be done by phoning.

You may also be asked to return your box, in which case a returns bag will be sent.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Cancelling TV service

ferguson — Sun, 05 Jan 2025 20:23:11 GMT

@fr8ys Sorry to contradict you my friend, but TV services are not part of the broadband contract and can be cancelled at any time.

Re: Cancelling TV service

fr8ys — Sun, 05 Jan 2025 20:41:51 GMT

@ferguson yes I know not part of the broadband contract and can be cancelled, but we've been advised it's a change to the contract as agreed, and as communicated by email, and can only be removed by phoning.

PM if you wish to continue discussing.