topic Re: Returning old TV Box in TV

Returning old TV Box

Meteo — Mon, 06 Jan 2025 17:08:02 GMT

Following the installation of my new TV box I would like to return the old one for recycling.

What is the procedure for doing this please?

Re: Returning old TV Box

Karl-TalkTalk — Tue, 07 Jan 2025 07:42:23 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Returning old TV Box

Meteo — Tue, 07 Jan 2025 09:17:58 GMT

I have updated my profile.

Thanks

Re: Returning old TV Box

Karl-TalkTalk — Tue, 07 Jan 2025 09:27:57 GMT

A pre-paid returns bag is now on the way to you.

Regards,

Karl.

Re: Returning old TV Box

Meteo — Tue, 07 Jan 2025 09:52:41 GMT

Thanks Karl.

Re: Returning old TV Box

Karl-TalkTalk — Tue, 07 Jan 2025 09:59:00 GMT

No Problem 🙂

Karl

Re: Returning old TV Box

Meteo — Tue, 14 Jan 2025 20:23:48 GMT

Hi Karle

It's been a week now and I have not yet received the returns envelope.

Any news?

Re: Returning old TV Box

Karl-TalkTalk — Wed, 15 Jan 2025 06:12:23 GMT

Sorry for the delay, I've checked your account and the bag is showing as dispatched, however it is only showing dispatched on the 14th - yesterday.

Thanks

Karl.