topic Re: Remote control in TV

Remote control

Nikki2708 — Sun, 12 Jan 2025 19:45:07 GMT

How do I order a replacement remote

Re: Remote control

fr8ys — Sun, 12 Jan 2025 20:18:09 GMT

You can't if it's an old YouView box one but you can purchase them from online auction sites.

These boxes have been unavailable for 4 years now.

Whichever box you have have you tried new batteries and or a remote reset?

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

If it's a newer box please post back with the specific issue.

Thank you

Re: Remote control

Nikki2708 — Sun, 12 Jan 2025 20:28:27 GMT

I have lost my remote and need a new one

Re: Remote control

fr8ys — Sun, 12 Jan 2025 20:29:39 GMT

Which box do you have?

Re: Remote control

Nikki2708 — Sun, 12 Jan 2025 20:31:06 GMT

Re: Remote control

fr8ys — Sun, 12 Jan 2025 20:51:33 GMT

Ok thanks.

Support staff are back tomorrow.

Re: Remote control

Karl-TalkTalk — Mon, 13 Jan 2025 08:15:34 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Remote control

Nikki2708 — Mon, 13 Jan 2025 09:02:13 GMT

I have updated it all

Re: Remote control

Karl-TalkTalk — Mon, 13 Jan 2025 09:07:10 GMT

We cannot just send a remote, but have to replace the whole unit. A replacement is on the way.

Thanks

Karl.

Re: Remote control

Nikki2708 — Mon, 13 Jan 2025 11:47:40 GMT

Ok and will this be at a cost?

Re: Remote control

Karl-TalkTalk — Mon, 13 Jan 2025 11:49:23 GMT

No, there is no cost for swapping the equipment.

Thanks

Karl.