topic Re: Tv Hub takes ages to connect to TV in TV

Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 09:02:53 GMT

My TV hub has been working fine for months but all of a sudden it has started taking between 5 and 7 minutes to connect to the TV. You can see the screen flicker like its cycling through and trying to connect but it just keeps doing it until eventually it catches. I contacted TT on chat twice and they had me unplu and re plug the box which worked for half an hour then it returned to the same issue. Also they had me do a factory reset which again worked for a short time but the problem still persists. No cabling or other set up has changed and I have checked the router signal and thats fine. I think the box may be failing.

Please can anyone help

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Thu, 09 Jan 2025 09:06:40 GMT

Which model TV Box do you have ?

Thanks

Karl.

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 09:10:13 GMT

Hi Karl - its the UZW4054TTG TV hub square with round edges

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 09:15:57 GMT

Hi Karl - its the UZW4054TTG TV hub square with round edges

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Thu, 09 Jan 2025 09:24:34 GMT

Have you performed a full android reset ?

Karl.

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 11:19:00 GMT

I think so - is that the same as a factory reset using the little hole at the back

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Thu, 09 Jan 2025 12:01:31 GMT

The full android reset is as follows :

Unplug the power cable and HDMI cable and hold down front panel button.

Now plug back in the power cable and HDMI cable whilst still holding the front panel button down.

Once the Android recovery screen appears you can release the button and complete a factory reset and software upgrades.

Karl.

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 12:07:17 GMT

right thanks - i'll try that

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Thu, 09 Jan 2025 12:07:47 GMT

No Problem 🙂

Karl

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Thu, 09 Jan 2025 15:22:19 GMT

Hi Karl - tried the android reset and again it cures it for about half an hour but then it malfunctions again

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Fri, 10 Jan 2025 09:12:02 GMT

Any other ideas Karl or is it a case of getting a new tv hub box - if so how do i go about doing that - thanks

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Mon, 13 Jan 2025 07:23:38 GMT

A replacement TV HUB is on the way to you.

Karl.

Re: Tv Hub takes ages to connect to TV

Milliemoomoo — Mon, 13 Jan 2025 08:57:44 GMT

Thanks Karl thats great

Re: Tv Hub takes ages to connect to TV

Karl-TalkTalk — Mon, 13 Jan 2025 08:59:16 GMT

You're Welcome 🙂

Regards

Karl