topic Re: Fault with TV set top box 372 and remote in TV

Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 13:14:40 GMT

I was issued an upgraded set top box a couple of years ago but have found that it often freezes during programmes and recording playback which is not only annoying but also affects the continuity of the programme. Also my remote is suffering the effects of old age, being about 20 years old as some of the most used buttons don't work. Are these replaceable, if so, at what cost?

Re: Fault with TV set top box 372 and remote

Karl-TalkTalk — Tue, 14 Jan 2025 13:30:20 GMT

Do you currently have the older youview box, model DN372T or DN370T ?

Thanks

Karl.

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 13:44:58 GMT

The 372T was discontinued a number of years ago now & cannot be replaced. If you only need streaming services, you could call the loyalty dept & discuss TV packages. If you want to be able to record, then look at the offerings for you to potentially purchase by Humax & Manhattan.

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 13:43:41 GMT

If I have to purchase devices to record TV programmes then there would be no point in being a TalkTalk customer. I don't have a 373T so I don't see the relevance to my problem.

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 13:44:40 GMT

I have both the 370 & 372 but only use the 372

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 13:45:26 GMT

Sorry I meant 372T, that was a typo.

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 13:46:59 GMT

Please refer to my edited message #3 both the 370 & 372T have been discontinued.

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 14:03:55 GMT

If the 372T has been discontinued why have I still got it and what has replaced it?

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 14:52:39 GMT

Sorry, but I don't make the rules.

The 372T was discontinued several years ago & it cannot be replaced. Just because it was discontinued, didn't stop you from using it. If you want a recorder then TalkTalk do not offer one, hence why I suggested you look at the Humax & Manhattan ranges. Otherwise, contact the loyalty dept if you want a streaming box.

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 15:14:48 GMT

I have both the 370T & 372T but just currently use the 372T

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 15:16:34 GMT

Sorry, I don't understand the point of your last post. They are both discontinued as I have said. You can use them until they go faulty & then that is it.

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 15:23:50 GMT

If as you say the 372T was discontinued several years ago I can only assume that it was either discontinued before I recieved it or shortly after. If it was not replaced by an updated version it begs the question 'What am I paying Talktalk for?'

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 15:26:03 GMT

@Karl-TalkTalk

Please can you tell this customer the score on the 372T, as he always disagrees with me on this subject?

Re: Fault with TV set top box 372 and remote

Grahame49 — Tue, 14 Jan 2025 15:35:08 GMT

Basically you are not solving my problem or even helping solve my problem as you have no decision making status within the company. Best leave it to someone who has as I need resolutions not recommendations. Thanks anyway.

Re: Fault with TV set top box 372 and remote

KeithFrench — Tue, 14 Jan 2025 15:37:10 GMT

Please read my previous post.

Re: Fault with TV set top box 372 and remote

Karl-TalkTalk — Wed, 15 Jan 2025 06:08:25 GMT

Hi @Grahame49

Talktalk stopped providing those youview boxes 4 years ago, and these cannot be repaired or replaced.

TalkTalk no longer provide any recording TV boxes, and now only provide the TV HUB, that is an android based streaming box. This is also chargeable at £5 per month.

If this is something you are interested in, you can give our teams a call and they can discuss upgrade options with you.

Thanks

Karl.

Re: Fault with TV set top box 372 and remote

Grahame49 — Wed, 15 Jan 2025 08:54:14 GMT

As TalkTalk no longer supply recording devices I can see no reason to stay as a customer. I will look at the alternatives while my set-top box still works and when I have found a better deal I will, most likely, leave.

Re: Fault with TV set top box 372 and remote

Karl-TalkTalk — Wed, 15 Jan 2025 09:02:58 GMT

No Problem.

Karl.