topic loss of HD channels in TV

loss of HD channels

delton1 — Sat, 18 Jan 2025 20:40:20 GMT

During last two months keep losing HD channels & have to watch on ch 800+ was advised to get a new aerial this done still same problem suspect Netgem box is this correct.

Re: loss of HD channels

fr8ys — Sat, 18 Jan 2025 20:58:07 GMT

I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste your time with potential solutions that may not work.

I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.

Staff are back on Monday and will hopefully be able to advise further then.

In the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.

Re: loss of HD channels

delton1 — Sat, 18 Jan 2025 21:51:50 GMT

Thanks for info will have to wait for netgem/talktalk to update box.

Re: loss of HD channels

Karl-TalkTalk — Mon, 20 Jan 2025 07:47:05 GMT

Hi @delton1

If you connect the aerial direct to your TV, do you notice any reception issues with these channels, any picture breakup etc ?

Thanks

Karl.

Re: loss of HD channels

Anonymous — Tue, 21 Jan 2025 07:33:14 GMT

Morning,

Thanks for confirming.

Michelle