topic Re: TV box dropping connection with wifi in TV

TV box dropping connection with wifi

cramnosivad — Thu, 09 Jan 2025 14:19:34 GMT

Can anyone assist. Despite not changing my wifi or tv box set up recently over the last month my talktalk TV 4K box keeps dropping the connection with the wifi hub router. The only way I can reset it is to reboot both the wifi router and the tv box and then it finds the connection. Has anyone got any suggestions.

Re: TV box dropping connection with wifi

Karl-TalkTalk — Thu, 09 Jan 2025 14:23:56 GMT

Try a reset of the box as detailed here :

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

See if the box then continues to drop the Wi-Fi

Thanks

Karl.

Re: TV box dropping connection with wifi

cramnosivad — Thu, 09 Jan 2025 14:28:27 GMT

If I do this will I lose all my recorded programmes on the hard drive?

Re: TV box dropping connection with wifi

Karl-TalkTalk — Thu, 09 Jan 2025 14:38:50 GMT

It will remove any recordings on the usb drive as that will need to reinitialise.

Karl.

Re: TV box dropping connection with wifi

cramnosivad — Thu, 09 Jan 2025 14:45:15 GMT

is there any other way to avoid that as we have a lot on there?

Out of interest do you also know why we can no longer record bbc channels through the box and it just forces us to iplayer?

thanks

Re: TV box dropping connection with wifi

Karl-TalkTalk — Thu, 09 Jan 2025 14:50:24 GMT

There is no way to reset the box without losing recordings.

Also, Netgem are rolling out a config update to reduce the Iplayer issue. This is usually triggered if the signal for the channel is weak.

Karl.

Re: TV box dropping connection with wifi

cramnosivad — Mon, 20 Jan 2025 21:04:48 GMT

I have tried this and still no better?

Re: TV box dropping connection with wifi

Karl-TalkTalk — Tue, 21 Jan 2025 07:53:12 GMT

Do any of your other Wi-Fi devices drop the connection ?

Thanks

Karl.

Re: TV box dropping connection with wifi

cramnosivad — Tue, 21 Jan 2025 07:56:39 GMT

No just the tv box

Re: TV box dropping connection with wifi

Karl-TalkTalk — Tue, 21 Jan 2025 07:58:56 GMT

OK, would you like to swap out the box and try another ?

Karl.

Re: TV box dropping connection with wifi

cramnosivad — Tue, 21 Jan 2025 08:25:31 GMT

yes please

Re: TV box dropping connection with wifi

Karl-TalkTalk — Tue, 21 Jan 2025 08:35:22 GMT

A replacement box has been ordered for you.

Thanks

Karl.