Tv

Annie84 — Thu, 23 Jan 2025 16:21:13 GMT

My tv box has stopped working am I able to get a new one . I have tried unplugging everything there is no response at all , have checked all leads .

Re: Tv

fr8ys — Thu, 23 Jan 2025 16:36:21 GMT

Which box do you have?

If it's a YouView recordable box these are no longer available, and are approaching end of life. TalkTalk no longer provide boxes that record either.

If the box totally dead or does it switch on but no further?

If you get power, have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but it's the only thing left to try to restore the box, if possible.

Hope it works but if not and you'd like a box that streams and has up to date apps, then you will need to phone to discuss this.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you have a 4k or TV hub, and not a YouView recordable box then post back and we can advise further. Thank you.

Re: Tv

Karl-TalkTalk — Fri, 24 Jan 2025 08:25:20 GMT

Hi @Annie84

If you can tell us which Box you have, we can then give the correct advice.

Thanks

Karl.

topic Tv in TV

Tv

Re: Tv

Re: Tv