topic Replacement remote control issue in TV

Replacement remote control issue

MikeRich — Thu, 23 Jan 2025 18:01:30 GMT

I have purchased a replacement remote control, gone through the pairing, message on the screen says it is pared but only tv on/off actually works. Any ideas?

Re: Replacement remote control issue

fr8ys — Thu, 23 Jan 2025 18:31:20 GMT

Which box do you have?

Is the remote the same model as the original one?

You can check here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Where did you purchase it from?

Please let us know so advice can be offered.

Re: Replacement remote control issue

MikeRich — Sat, 25 Jan 2025 11:49:05 GMT

I have the tv hub remote pictured here https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Re: Replacement remote control issue

fr8ys — Sat, 25 Jan 2025 11:58:11 GMT

So it's the TV hub box you have.

If it's still not working then try resetting the box to factory settings.

Details on how to do this can be found here.

https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2204412