topic Re: Bbc 1 & 2 takes me to iplayer in TV

Bbc 1 & 2 takes me to iplayer

Parklandgrove — Fri, 03 Jan 2025 06:51:50 GMT

Hi Karl

I'm starting my own topic as although you've replied to me about this, it seems I was in someone else's thread.

For a few weeks now, whenever we choose bbc 1 or 2 on the tv, the box puts us on I player and takes a while.

Were already checked our aerial. There's no problem with picture quality on bbc , we've checked this on channel 101 and 102.

I added our netgem.mac number to the notes section on my account as you advised, last Monday.

Also, we have reset the box several times and this doesn't get rid of the problem.

What happens next?

The problem persists.

Thank you.

Re: Bbc 1 & 2 takes me to iplayer

Karl-TalkTalk — Fri, 03 Jan 2025 07:07:43 GMT

I'll pass your mac address across to Netgem for investigation.

Regards,

Karl.

Re: Bbc 1 & 2 takes me to iplayer

Karl-TalkTalk — Mon, 06 Jan 2025 07:23:26 GMT

Netgem are rolling out a configuration change this week to resolve this issue.

Thanks

Karl.

Re: Bbc 1 & 2 takes me to iplayer

Casper30 — Fri, 31 Jan 2025 20:56:01 GMT

1. it is so annoying, BBC1/BBC2 switches to iplayer. The banner displays - record watchlist settings etc but NOT the necessary option of live as was previously the case before this fault - and then jumps to Iplayer.

2. additionally, the netgem box refuses to record overnight. Is the box going into standby? can this irritation be fixed? I record a selection of programmes overnight because the box stupidly can't record whilst I watch live TV during the day.

Come on Talktalk, get a better box so we can have the same accessibility to recording whilst viewing as those halcyon days of the old Freeview Box. I would gladly pay more for a better, more flexible box rather than this weird situation with the netgem box. Thank you

Re: Bbc 1 & 2 takes me to iplayer

Karl-TalkTalk — Mon, 03 Feb 2025 08:39:06 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl