topic Netgem 4k box keeps losing channels and recording settings in TV

Netgem 4k box keeps losing channels and recording settings

kEITH99 — Sun, 23 Feb 2025 09:46:18 GMT

Have just lost all my scheduled recordings and the guide is not showing all channels again..This has been happening, nearly on a daily basis, for about 2 months - not happy

I keep resetting the box by powering it off and on which after a short while returns the missing channels to the TV guide but it only lasts for a day or so, sometimes not as long as that - it is not a workable solution. I have read various posts on this issue, so know I am not the only person experiencing this, it is about time it was fixed properly. I am paying for a service which is not working properly and not delivering what was promised. Can you please fix the issue or provide me with a solution that delivers the service I signed up to and pay for - Thank you

Re: Netgem 4k box keeps losing channels and recording settings

fr8ys — Sun, 23 Feb 2025 10:03:13 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Netgem 4k box keeps losing channels and recording settings

Karl-TalkTalk — Mon, 24 Feb 2025 06:48:54 GMT

Hi kEITH99

Would you like to swap out the box and see if that helps.

Thanks

Karl.

Re: Netgem 4k box keeps losing channels and recording settings

kEITH99 — Tue, 25 Feb 2025 09:03:13 GMT

If a replacement box will solve the issue, yes please.

Re: Netgem 4k box keeps losing channels and recording settings

Karl-TalkTalk — Tue, 25 Feb 2025 09:22:17 GMT

A replacement is on the way to you.

Thanks

Karl.

Re: Netgem 4k box keeps losing channels and recording settings

kEITH99 — Mon, 03 Mar 2025 10:47:46 GMT

Hi Karl,

The replacement box has been received, I've set it up and it's been good for 3 days so far, which is better than the old one, fingers crossed that it will last.

The old one is packaged up and Royal Mail are collecting it this morning.

Thank you for your assistance.

Regards Keith

Re: Netgem 4k box keeps losing channels and recording settings

Karl-TalkTalk — Mon, 03 Mar 2025 10:48:40 GMT

No Problem 🙂

Karl