topic Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo in TV

4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mornin

Voyagersprit1 — Mon, 03 Feb 2025 10:51:47 GMT

So the problem is planned recordings are lost overnight and the box starts up in bbc iplayer everymorning. I have factory reset changed cables but nothing fixes the issue. Other people are experiencing the same issues and I have read that TT will be issuing a fix? Help

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next ...

Karl-TalkTalk — Mon, 03 Feb 2025 10:54:27 GMT

Would you like to swap out the box ?

Thanks

Karl.

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Mon, 03 Feb 2025 14:08:51 GMT

Yes if this will resolve the issues

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Mon, 03 Feb 2025 14:12:15 GMT

I'll get a replacement box out to you.

Thanks

Karl.

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Thu, 06 Feb 2025 12:28:26 GMT

Karl

Received box, swapped it and sent old one back. Great customer experience!!!

Thanks for all your help.

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Thu, 06 Feb 2025 13:19:19 GMT

You're Welcome 🙂

Regards

Karl

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Thu, 06 Feb 2025 16:40:30 GMT

Karl

I have been to 2 different post offices and also tried the online parcel collection service and each time after reading the QR code or the arcade, a message appears stating this parcel cannot be collected.

Please advise

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Fri, 07 Feb 2025 07:37:51 GMT

We have it flagged by ingram that some returns bags sent recently had a fault with the bar code. They are sending out a new returns bag with the correct bar code.

Karl

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Fri, 07 Feb 2025 09:54:53 GMT

Will you be sending out a replacement to me so i can return the box?

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Fri, 07 Feb 2025 10:02:51 GMT

Ingram, our returns partner are sending you a bag.

Karl

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Mon, 24 Feb 2025 09:38:54 GMT

After a week the new box is doing exactly what the the old box did, losing booked recordings etc. In reading other posts more users are being impacted with the same issues. Is there a solution please?

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Mon, 24 Feb 2025 09:49:11 GMT

We can only offer to swap out the box for the TV HUB however this does not record.

Karl

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Mon, 24 Feb 2025 10:04:33 GMT

So I will continue with the box I have with the hope that a fix is found to rectify the issue that others and myself have.. I will come back to you in a few weeks to see if this has happened.

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Mon, 24 Feb 2025 10:06:43 GMT

No Problem

Karl

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Voyagersprit1 — Fri, 14 Mar 2025 09:31:57 GMT

Karl

The box is working perfectly since Tues/we'd. Has a fix been sent?

Thanks

Michael

Re: 4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mo

Karl-TalkTalk — Fri, 14 Mar 2025 09:35:24 GMT

Netgem have pushed a new firmware update out this week.

Thanks

Karl.