topic Re: Regular issues losing tv channels on tv4k box in TV

Regular issues losing tv channels on tv4k box

blouise — Fri, 21 Feb 2025 20:14:45 GMT

On a very regular basis I lose tv channels from itv onwards on my 4k tv box. Retune doesn't return them. Only option seems to be box reset but then I have to re-sign into all my apps. Happened twice in last week. A few other posts suggests same issue experienced by others. Any advice to stop this happening?

Re: Regular issues losing tv channels on tv4k box

fr8ys — Fri, 21 Feb 2025 21:32:48 GMT

Hi,

A reset pressing the button on the left hand side 5 times will usually clear this but as you've tried that, there isn't anything else to try.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Regular issues losing tv channels on tv4k box

Karl-TalkTalk — Mon, 24 Feb 2025 06:47:47 GMT

Hi bladonlouise

Would you like to swap out the box and see if that helps.

Thanks

Karl.

Re: Regular issues losing tv channels on tv4k box

blouise — Mon, 24 Feb 2025 10:58:15 GMT

Yes Karl if you think this will resolve the problem. Thsnks

Re: Regular issues losing tv channels on tv4k box

Karl-TalkTalk — Mon, 24 Feb 2025 11:02:26 GMT

A replacement box is on the way.

Thanks

Karl.