topic Re: Replace TV box in TV

Replace TV box

GSJ131313 — Thu, 20 Mar 2025 05:23:53 GMT

I have just ordered an upgrade to full fiber 900 with my TV package transferred with it but u have the old unsupported TV box.

How do I get the latest supported version TV box sent out to me to use with my account and TV package?

Thanks

Re: Replace TV box

Divsec — Thu, 20 Mar 2025 06:17:14 GMT

Hi @GSJ131313 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Replace TV box

Karl-TalkTalk — Thu, 20 Mar 2025 08:50:47 GMT

When the full fibre package is installed and ready, you will need to get in touch with us to discuss upgrading your TV. We cannot add to the order and can only look at other additions such as TV hen this is completed.

Karl.

Re: Replace TV box

fr8ys — Thu, 20 Mar 2025 11:38:27 GMT

Whilst it's unsupported, please note that TalkTalk no longer provide boxes that record, so if this is important to you, when upgrading be sure to ask to retain your existing box.

If you have a smart TV though, you most probably can get all the new TV box offers already.