topic Re: Remote broken in TV

Remote broken

Annie791 — Tue, 25 Mar 2025 08:34:13 GMT

How can I get a new remote control ?

Karl-TalkTalk — Tue, 25 Mar 2025 08:35:36 GMT

What model of TV Box do you have ?

Thanks

Karl.

Annie791 — Tue, 25 Mar 2025 08:43:13 GMT

Dolby

pic attached

Karl-TalkTalk — Tue, 25 Mar 2025 08:47:09 GMT

That's the TV HUB.

What is wrong with the remote ? Have you checked batteries etc ?

Thanks

Karl.

Annie791 — Tue, 25 Mar 2025 08:52:08 GMT

Yes it’s got new batteries but it’s just not working

Karl-TalkTalk — Tue, 25 Mar 2025 08:53:31 GMT

Ok, we do not carry individual stocks of remotes, so I will have to replace the whole unit, box and remote - is that ok ?

Thanks

Karl.

Annie791 — Tue, 25 Mar 2025 08:58:34 GMT

Ok thank you

Karl-TalkTalk — Tue, 25 Mar 2025 09:00:03 GMT

Can you please update your Community Profile to include your

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Annie791 — Tue, 25 Mar 2025 09:04:39 GMT

Yes have updated it

Karl-TalkTalk — Tue, 25 Mar 2025 09:07:16 GMT

I've ordered a replacement for you.

Thanks

Karl.