Youview box

Tony471 — Thu, 17 Apr 2025 15:08:33 GMT

I'm unable to record or play recordings, I understand the huawei box is no longer supported by talk talk therefore please cancel my tv subscription ,regards A. Lord

Re: Youview box

fr8ys — Thu, 17 Apr 2025 15:28:29 GMT

You will need to phone to cancel your tv subscription as it cannot be done on the forum.

Ask for the Loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Do this anyway even if the following works, which may help you recover your box, albeit in the short term as they are approaching end of life now.

Try a soft reset. To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn't work then try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings though

Hope it works.

Re: Youview box

Karl-TalkTalk — Fri, 18 Apr 2025 07:35:00 GMT

follow the advice from fr8ys, and if resetting the box fails, give our teams a call.

Regards,

Karl.

topic Re: Youview box in TV

Youview box

Re: Youview box

Re: Youview box