topic Re: TV in TV

TV

dougal4 — Thu, 22 May 2025 10:12:06 GMT

My Tv won't connect to wi-fi, I can get normal channels but no You Tube, netflix, Prime etc

on tv settings it refuses to connect to wi-fi

is it the box or tv

Re: TV

Mandisa-TT — Thu, 22 May 2025 10:18:09 GMT

Hi @dougal4 thank you for bringing this to our attention, you are on Full Fibre package, to get the help that you need, kindly call through to our Future Fibre Team or you can chat to them on the link below.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: TV

fr8ys — Thu, 22 May 2025 10:21:45 GMT

Sorry, can you clarify if it's your TalkTalk supplied box that won't connect or your smart TV?

If it's the TalkTalk box, is it the TV hub or the netgem 4k box?

If the TV then support here may be limited and you'd need to search for a forum that supports your TV. What make is it?

If it's your TalkTalk box, have you tried rebooting your router or a factory reset on the box? This may clear any bugs within the box?

Let us know how you get on and any error messages you get when trying to connect?