topic Re: TV youview box in TV

TV youview box

Rusty_2 — Fri, 25 Jul 2025 18:55:47 GMT

My son's TV Youview box is not recording unless he leaves the TV on. He has learning disabilities so I wanted to know if anyone has any advice as to what I can do to help please?

Re: TV youview box

fr8ys — Fri, 25 Jul 2025 20:41:12 GMT

Hi,

Unfortunately these boxes are now reaching the end of their life.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings bit this will repair the hard drive if its possible.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: TV youview box

Australiaboy — Sat, 26 Jul 2025 06:06:32 GMT

They are available to buy from 29.99 on eBay if all else fails

Re: TV youview box

nomfezeko-TT — Mon, 28 Jul 2025 07:31:35 GMT

Hi there @Rusty_2, thank you for reaching out. we are sorry to hear that, please do let us know how it goes and if you still require support with this.

-Fez.