topic Re: NOW TV switch in TV

NOW TV switch

Graemealex — Sat, 12 Jul 2025 12:36:07 GMT

Hi. I tried to use my codes for switching my NOW TV services from Talktalk directly to NOW but they aren’t working. When I go on to my NOW account it tells me to manage them through Talktalk. Anyone know how to make the switch?

Re: NOW TV switch

mandisa1-TT — Mon, 14 Jul 2025 07:38:32 GMT

Hi there @Graemealex We sincerely apologize for the inconvenience caused to you. We have encountered a small issue when customers are attempting to remove NOW before their end date. Now is due to be shut down on the 29th on 29th July 2025. However I can see on your account it will end on 16/07/2025.

Re: NOW TV switch

Graemealex — Mon, 14 Jul 2025 11:40:28 GMT

Thanks for the reply. I don’t want to remove NOW, I want to keep it going. Do I have to wait until my Talktalk deal ends before switching directly to NOW?

Re: NOW TV switch

Volkhov1 — Sat, 19 Jul 2025 21:14:01 GMT

i am also having same issue, spoke to now tv , they say it is a talktalk issue. Cnnot chat to anyone in talktalk, chat unavailable all afternoon.

Re: NOW TV switch

Gliwmaeden2 — Sat, 19 Jul 2025 21:51:31 GMT

@Graemealex and @Volkhov1, please read this information: "customers with NOW" on this page:

https://community.talktalk.co.uk/t5/Articles/Now-and-Netflix-Billing-Closure/ta-p/3114932

.... and read further related information lower down that page.

@Volkhov1, if you need further help, please start your own thread You need to return to the message board and click on start a topic if you still have an issue.

Re: NOW TV switch

Volkhov1 — Sun, 20 Jul 2025 14:27:09 GMT

i currently cannot, get now tv to change my package it does not happen. On the chat to now tv for 10 minutes they say it needs to be talktalk. I have the codes, it wont work on now tv, they advise to speak to talktalk. No live chat avaiable either

Re: NOW TV switch

sabelo-TT — Mon, 21 Jul 2025 08:49:33 GMT

@Volkhov1, please do start your own thread for further assistance.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 10:44:20 GMT

Just to update. I am currently without NOW TV as I’m stuck in limbo. Talktalk say they have cancelled my services, NOW say Entertainment and Boost haven’t been cancelled with the result nothing is working. I was able to set up Sport and Cinema with NOW and my payment dates are showing but I can’t actually watch anything as everything is padlocked. I’m assuming this is because Entertainment and Boost still have some link to Talktalk. I’m guessing these will be freed up in the next day or two? NOW say it will all start from August 1 so I will wait and see. Meanwhile, at the moment I have no service. At the start of this process Talktalk said it would be an easy switchover but my experience has been far from it. And the customer service is abysmal.

Re: NOW TV switch

Philile-TT — Wed, 30 Jul 2025 11:00:37 GMT

@Graemealex If the code that you received does not work, please use https://www.nowtv.com/gb/help/ for assistance.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 11:28:26 GMT

The codes do work but they don’t seem to be in sync. Cinema and Sport are set up but won’t work until Entertainment and Boost are activated and I can’t do that because NOW say they are still active with Talktalk. Talktalk say they have been cancelled. So at the moment nothing works and both sides say to contact the other for assistance. No one is taking responsibility to get this to work.

Re: NOW TV switch

Philile-TT — Wed, 30 Jul 2025 11:42:09 GMT

@Graemealex I am looking into your account there is no Now membership that is active with TalkTalk. You can also look into your MyAccount portal so that you can see that the membership is not active with TalkTalk. Now cinema was disconnected on the 16/07/2025, Now sports was disconnected on the 05/07/2025.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 11:47:52 GMT

Try telling that to NOW. I have said that to them but they won’t accept it. On my NOW account, it still says to manage Entertainment and Boost through Talktalk. As I previously said, I assume this will end at some point but at the moment I am without any NOW services. There seems to be a problem with the crossover from Talktalk to NOW but it is the customer who is left to try to sort out the mess with very limited help from Talktalk or NOW.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 11:48:37 GMT

When were Entertainment and Boost disconnected?

Re: NOW TV switch

Philile-TT — Wed, 30 Jul 2025 11:51:51 GMT

Now entertainment membership was disconnected on the 12/07/2025.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 12:13:06 GMT

And the Boost?

Re: NOW TV switch

Philile-TT — Wed, 30 Jul 2025 12:28:05 GMT

All three mentioned are regarded as boosts.

Re: NOW TV switch

Graemealex — Wed, 30 Jul 2025 17:49:03 GMT

Sorry, I should have been clearer. The boost that gives access to stream NOW on 2 or 3 devices.

Re: NOW TV switch

nambuso-TT — Thu, 31 Jul 2025 07:36:06 GMT

All existing TalkTalk TV customers who already have a NOW Membership on their package will automatically receive the NOW Boost at no extra cost (normally £6 a month). The NOW Boost lets you stream on up to 2 devices at the same time in HD and ad-free. Full HD requires a compatible device and 1080p HD TV (or higher).

Re: NOW TV switch

Graemealex — Thu, 31 Jul 2025 10:39:46 GMT

I understand that. But I still can’t watch anything as NOW are still saying the Boost element still has to be managed through Talktalk. Has it been cancelled by Talktalk?

Re: NOW TV switch

Graemealex — Thu, 31 Jul 2025 11:11:13 GMT

Another update on this total farce. I have been able to use three of my voucher codes - Entertainment became active today and I could sign up for it. However, I still can’t watch anything as NOW are saying they won’t start until August 13. They also said I should ask Talktalk why the codes were set to start on the 13th? It all means as it stands I won’t have access to NOW for two weeks. Also, the Boost element is still saying it needs to be managed through Talktalk.