topic Re: Now tv boost in TV

Now tv boost

SueJo1 — Wed, 06 Aug 2025 13:01:30 GMT

I have Now tv Boost through Talktalk. I want to remove it to enable me to subscribe to Now tv Ultraboost.

2 hours contact with talktalk and now tv, neither take responsibility. Now tv say they cannot remove it as the subscription is through a 3rd party. Talktalk say only Now tv can remove it. Unbelievably stressful.

Advice on here was to contact Now - hit a brick wall with both companies.

Re: Now tv boost

fr8ys — Wed, 06 Aug 2025 13:24:05 GMT

Your Now boost should have ceased via TalkTalk on 29th July so your account is now managed via Now.

This being so, you should be able to sign up for UHD via their website.

TalkTalk no longer manages your account so the advice is to approach Now for a resolution as your contract to pay via TalkTalk has ceased.

Here is a page of faqs

Re: Now tv boost

SueJo1 — Wed, 06 Aug 2025 13:38:34 GMT

The Boost shows on the account as managed by Talktalk. I spent 2 hours in contact with Now this morning and they say they cannot remove the Boost and that Talktalk will remove it. Talktalk say Now should remove it. No one will help me, I am just being told the same thing over and over again.

Re: Now tv boost

nambuso-TT — Wed, 06 Aug 2025 13:49:42 GMT

Hi there @SueJo1. I'm sorry to hear this I can confirm that your boosts are showing as disconnected on our end. As @fr8ys has mentioned TalkTalk no longer manages your account so the advice is to approach Now for a resolution as your contract to pay via TalkTalk has ceased.

Re: Now tv boost

SueJo1 — Thu, 07 Aug 2025 10:45:28 GMT

Still exactly the same situation, no help from Talktalk. I am not the only person in this situation but clearly customers problems are not addressed

Re: Now tv boost

fr8ys — Thu, 07 Aug 2025 11:00:50 GMT

@SueJo1 your contract is with Now, now.

It's confirmed that you have been disconnected from the TalkTalk portion of your Now contract so there is nothing more that can be done here.

You need to pursue with Now for a resolution of you can't see the boost you need with them.

Some technology is such that if your box is not compliant with UHD Protocols required by a supplier, then that boost is unavailable.

iPlayer for example does this with Panasonic TVs so you can't even see UHD programmes in the listings.

Re: Now tv boost

SueJo1 — Thu, 07 Aug 2025 11:07:47 GMT

But Now say they cannot remove the boost as Talktalk manage the subscription. I keep getting told that it isn’t Talktalk but Now say it is. Now will do nothing and we just go round and round. Is it not beyond the realms of possibility that the 2 companies try to resolve this. I have checked again this morning and if I want to manage my Boost a link takes me to the Talktalk site.

Re: Now tv boost

SueJo1 — Thu, 07 Aug 2025 12:44:10 GMT

Another wasted morning trying to get Now to take some action as Talktalk told me to do. They can do nothing apparently as only Talktalk can deal with this. Round and round again! I was also told to contact EE!!!!!!! That would be interesting as I don’t have an EE account. I could have 3 companies in my blame each other circle!

Re: Now tv boost

fr8ys — Thu, 07 Aug 2025 12:52:24 GMT

Do Now know or realise that all agreements between themselves and TalkTalk ended on 29th July?

The only thing I can think of, unless you have a promotional period left, is to suggest you close the existing account with them and start again using a different email address.

Re: Now tv boost

SueJo1 — Mon, 11 Aug 2025 11:12:23 GMT

I have just received an email telling me that me the issue is sorted.

Everything is exactly the same!

Still ‘managed by Talktalk’

Claiming a solution is misleading.

Re: Now tv boost

sabelo-TT — Mon, 11 Aug 2025 11:16:21 GMT

Thank you for this. I will further investigate this matter on my end however; this matter will need to be dealt with by Now TV directly.

Re: Now tv boost

SueJo1 — Mon, 11 Aug 2025 11:28:14 GMT

Here we go again

it’s Talktalk, no it’s Now, no it’s Talktalk, no it’s Now. - and on it goes!

Re: Now tv boost

Mandisa-TT — Mon, 11 Aug 2025 11:32:37 GMT

I understand your frustrations, we are looking into this for you.

Re: Now tv boost

SueJo1 — Tue, 12 Aug 2025 11:45:57 GMT

I really don’t think you do understand the frustration!

Message received yesterday telling me the problem had been solved - of course it hasn’t! Still the instruction is to contact Now who say contact Talktalk over and over and over again.

Re: Now tv boost

Mandisa-TT — Tue, 12 Aug 2025 11:49:12 GMT

Sorry to hear this however, Now TV was disconnected from your account and that is why you have been referred to Now TV for any further assistance.

Re: Now tv boost

SueJo1 — Tue, 12 Aug 2025 11:59:21 GMT

But Now still have it ‘billed by Talktalk’ It is perhaps marked as disconnected on Talktalk accounts but Now dispute that has happened. What are customers to do? We are caught between 2 incompetent companies who have no regard for customers other than taking their money.
So just to repeat

Talktalk say they can do nothing contact Now.

Now say they can do nothing contact Talktalk.

How long are you going to tell us to do the same thing knowing we get the same responses?

Re: Now tv boost

Mandisa-TT — Tue, 12 Aug 2025 12:02:52 GMT

@SueJo1 I understand your frustration regarding the ongoing issues with your account. I want to assure you that I have escalated your concerns to my Manager for further investigation.

It is unacceptable to be caught between two companies without a resolution. I appreciate your patience as we work to address this matter. I will follow up with you as soon as I have more information.

Re: Now tv boost

fr8ys — Tue, 12 Aug 2025 12:11:59 GMT

And I have raised likewise with the Forum Manager to forward to the correct team as we have seen another couple of similar posts.

Re: Now tv boost

Mandisa-TT — Tue, 12 Aug 2025 12:12:48 GMT

Thank you @fr8ys

Re: Now tv boost

SueJo1 — Wed, 13 Aug 2025 10:24:47 GMT

Despite some customers reporting resolutions my Boost stubbornly remains ‘managed by Talktalk’

This may not seem a problem to you but I wish to subscribe to Now Ultraboost to enable 3 screens in my household. I cannot do this until Talktalk Boost is removed. This has been a big problem in a family of sports watchers.