topic Re: hub in TV

hub

Grissles — Thu, 14 Aug 2025 03:16:41 GMT

Need a new hub box,dropped mine and it broke.

Re: hub

Divsec — Thu, 14 Aug 2025 05:57:48 GMT

Hi @Grissles your post has been escalated. Which hub have you broken? What model is it?

Re: hub

kanya-TT — Thu, 14 Aug 2025 07:52:34 GMT

Hey there, @Grissles. Let us look into this for you. As you mention that the tv hub is damaged.

Kanya

Re: hub

Gliwmaeden2 — Thu, 14 Aug 2025 07:51:31 GMT

I believe it's a TV box, @kanya-TT, not a router.

@Grissles which model is it?

It may need to be returned, and getting a replacement usually involves contacting the Retentions team as the latest hubs are charged as a £5 rent. Adjustments on your contract might apply.

Re: hub

kanya-TT — Thu, 14 Aug 2025 08:02:00 GMT

Hey there, @Gliwmaeden2. Thank you. We will need to know what type TV hub box you have to so we can replace the damaged one.

Kanya