topic Re: TV Box old and forever not recording and freezing up. Can I get a 4K box in TV

TV Box old and forever not recording and freezing up. Can I get a 4K box

ronke — Fri, 29 Aug 2025 14:59:26 GMT

TV Box old and forever not recording and freezing up. Can I get a 4K box

Re: TV Box old and forever not recording and freezing up. Can I get a 4K box

amahle-TT — Fri, 29 Aug 2025 15:17:14 GMT

Hi there @ronke, thank you for reaching out. Please do call in and you will be referred to our better value team who will be able to assist you further with this, thanks.

Monday - Friday9am - 7pm
Saturday9am - 6pm
0345 172 0088
(FREE using your TalkTalk landline)
https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Re: TV Box old and forever not recording and freezing up. Can I get a 4K box

fr8ys — Sat, 30 Aug 2025 06:48:29 GMT

Unfortunately these boxes are reaching the end of life now when the hard drive begins to fail. The symptoms you are experiencing are an indication of this.

You can sometimes recover the box and get more life from it. These procedures try to repair a faulty hard drive.

Please note though, if the hard drive fails during the processes below, the box will not recover.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and recontract to obtain a new non recordable box.

Hope it works and please let us know how you get on.

If you require a box that records there are options available like the Manhattan T4R.

Re: TV Box old and forever not recording and freezing up. Can I get a 4K box

kanya-TT — Mon, 01 Sep 2025 07:20:02 GMT

Hey there, @ronke. Please advise if the steps provided for you have worked. Kanya