topic Re: not able to get live tv in TV

not able to get live tv

baileyandjackie — Sun, 31 Aug 2025 16:45:49 GMT

I have full fibre package with talk talk tv hub! set up as indicated on the set up card!

I can access the i player channels with good reception, but i get very limited live channels showing in the guide! therefore can't access most other channels!

Re: not able to get live tv

fr8ys — Sun, 31 Aug 2025 17:04:51 GMT

Do you have a terrestrial TV aerial plugged into the box?

What happens if you take the aerial out of the box and plug it directly into the TV? Do you get all channels?

If so then I suggest resetting the box and setting up again with the aerial returned to the box.

Re: not able to get live tv

fr8ys — Sun, 31 Aug 2025 17:08:12 GMT

I have assumed you have performed a retune of the box and checked the aerial cable is correctly inserted.

Re: not able to get live tv

siphosethu-TT — Mon, 01 Sep 2025 07:52:03 GMT

Hi there @baileyandjackie, I'll need you to contact our full fibre team so they can have this looked into for you. Thanks

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https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Re: not able to get live tv

fr8ys — Mon, 01 Sep 2025 08:20:57 GMT

@siphosethu-TT the lack of TV channels is not caused by a full fibre issue as the channels are broadcast over the air and are not reliant on a broadband connection.

This is either an issue with the TV Hub or @baileyandjackie TV aerial which is why I've asked the questions I have, which will help pinpoint the issue

Re: not able to get live tv

siphosethu-TT — Mon, 01 Sep 2025 08:24:16 GMT

Please continue helping @fr8ys & if they still having issues, you can just direct them to the team. Appreciate you. 😇