topic Set top box upgrades in TV

Set top box upgrades

RichardV78 — Fri, 10 Oct 2025 15:57:45 GMT

We received an email a couple of weeks ago saying set top box would no longer be able to receive upgrades but we could have a new box. We asked for a new box but have heard nothing since.

Re: Set top box upgrades

ferguson — Fri, 10 Oct 2025 16:09:34 GMT

Your best bet would be to get in touch with customer services directly. Bear in mind that the latest box is a streaming device only with no recording functions bar live pause and rewind.

Contact details and opening hours here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: Set top box upgrades

RichardV78 — Fri, 10 Oct 2025 16:16:45 GMT

Cheers, Ferguson. I got the impression from the email that it would be a like for like swap, including recording facility.

Re: Set top box upgrades

ferguson — Fri, 10 Oct 2025 16:21:33 GMT

Nope, they don't do that sort of thing any more. If your box is still recording OK and you value that feature then you can carry on using it.

Here's the lowdown on the various types they have supplied over the years:

https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_product/Compare_our_TalkTalk_TV_Boxes