topic Re: Programme information in TV

Programme information

Cranver1 — Tue, 28 Oct 2025 18:16:02 GMT

Hi. I have the 4k box. The programme information at the bottom of the screen on a number of the channels does not match the current programme. It displays programme information from 22nd October instead of todays. The now playing programmes on the home screen also show the 22nd October programmes.

I have performed all resets, including mains, router, factory resets and formatted the box. Any advice, please?

Re: Programme information

ferguson — Tue, 28 Oct 2025 18:27:43 GMT

Have you checked that it is connected to the internet OK?

Re: Programme information

Cranver1 — Tue, 28 Oct 2025 18:52:25 GMT

Yes all connected. Catch up works fine.

Re: Programme information

Philile-TT — Wed, 29 Oct 2025 07:02:28 GMT

@Cranver1 just to confirm everything works fine besides the fact that the number of the program is displaying a different program?

Re: Programme information

Cranver1 — Wed, 29 Oct 2025 07:37:39 GMT

The channel number matches the programme. When you initially select/change the channel, the programme information briefly displays at the bottom of the screen. It is this info that does not match the current programme and date.

Re: Programme information

Philile-TT — Wed, 29 Oct 2025 07:40:10 GMT

Okay, thank you. Please bear with me, I will get back to you once I have an update.

Re: Programme information

Philile-TT — Wed, 29 Oct 2025 07:47:17 GMT

Just to confirm you have a TalkTalk TV 4K Box and currently using it within the setup?

Re: Programme information

Cranver1 — Wed, 29 Oct 2025 11:39:16 GMT

Yes. All set up. The Now On TV on the home screen also shows programmes from the 22nd October

Re: Programme information

nambuso-TT — Thu, 30 Oct 2025 07:05:29 GMT

Unplug all the external devices by disconnecting any HDMI devices, USB drives, or adapters and observe if the information changes. Thanks

Re: Programme information

Cranver1 — Sat, 01 Nov 2025 06:57:37 GMT

Hi, I have disconnected everything everything as advised. Still no change.

Re: Programme information

Gliwmaeden2 — Sat, 01 Nov 2025 08:54:05 GMT

@Cranver1, staff support is daytime only, Monday to Friday, so there won't be a follow up from them till after the weekend.

Re: Programme information

Philile-TT — Mon, 03 Nov 2025 07:12:38 GMT

Hi there @Cranver1 are you still experiencing an issue?

Re: Programme information

Cranver1 — Mon, 03 Nov 2025 07:30:58 GMT

Yes, I am still experiencing the issue. I have disconnected everything as advised.

Re: Programme information

Philile-TT — Mon, 03 Nov 2025 07:34:44 GMT

Okay thank you, please bear with me.

Re: Programme information

Philile-TT — Mon, 03 Nov 2025 07:46:36 GMT

Before we continue with the troubleshooting with your TV Issue, we need to have the remote control available and working.

Do you have the remote control of your TalkTalk SetTop Box?

Re: Programme information

Cranver1 — Tue, 04 Nov 2025 09:16:42 GMT

Yes I have

Re: Programme information

Philile-TT — Tue, 04 Nov 2025 09:25:42 GMT

Does the Network Connection Status show as Connected?

Re: Programme information

Cranver1 — Tue, 04 Nov 2025 13:35:55 GMT

Yes it does

Re: Programme information

Philile-TT — Tue, 04 Nov 2025 14:02:07 GMT

Please check if the software version is up to date.

Re: Programme information

Cranver1 — Tue, 04 Nov 2025 14:20:14 GMT

Yes it is . I have also reinstalled everything several times