topic Re: Replacement Remote for TV Hub in TV

Replacement Remote for TV Hub

RFL1066 — Thu, 06 Nov 2025 16:12:14 GMT

I've had some conversations regarding a replacement remote. The latest was with 'fr8yrs' ? where it was suggested that since a remote for my hub could not be supplied have received an out of date one a replacement Hub could be supplied. I am wondering if there is any news on this? The last message I tried to send from the emails I have received was undeliverable.

Many thanks

Replacement Remote

RFL1066 — Wed, 05 Nov 2025 14:32:52 GMT

Having requested a replacement remote control for our TV Hub because some of the buttons on the old one were not working very well - I received it today. Unfortunately it is not quite the same as the old one and does not seem to control the TV Hub with the ID -

I would be grateful for your help.

Many thanks

Re: Replacement Remote

fr8ys — Wed, 05 Nov 2025 14:37:46 GMT

Can you post a picture of the original remote and the new remote please?

Also what model box do you have? A YouView box or the TV Hub, or a Netgem 4k box? If not sure a photo would help.

Thank you.

Re: Replacement Remote

RFL1066 — Wed, 05 Nov 2025 15:22:29 GMT

The TV Hub has ID -

Old Remote -

New Remote

Hope these satisfy your request.

Regards

Re: Replacement Remote

RFL1066 — Wed, 05 Nov 2025 15:24:28 GMT

I did remove the plastic tab which isolates the battery on the new remote just in case you see the tab in the photo.

Re: Replacement Remote

fr8ys — Wed, 05 Nov 2025 15:54:29 GMT

Ok, thanks.

You have been sent an old YouView remote, which TalkTalk used to supply, which is what I suspected.

My understanding is that there are no supplies of the TV Hub remotes that can be sent as replacements and that if a remote is faulty the whole box has to be replaced to get a new remote.

I assume you were taking through the process of

resetting the remote,
changing the batteries
resetting the box

to see if this resolved the issue. If not could you please try this.

If that doesn't work or if you have already tried please post back so staff can pick up for you and hopefully arrange a box swap for you.

Re: Replacement Remote for TV Hub

siphosethu-TT — Thu, 06 Nov 2025 16:18:58 GMT

Hi there @RFL1066, please confirm if your current remote is physically damaged? Thanks

Re: Replacement Remote for TV Hub

RFL1066 — Thu, 06 Nov 2025 16:38:20 GMT

Hi, yes some of the buttons are not working very well. We have been sent a replacement which apparently is an out of date version. Hopefully I will not be charged for that one. It was suggested that a replacement Hub would be required.

Re: Replacement Remote for TV Hub

siphosethu-TT — Thu, 06 Nov 2025 16:40:28 GMT

Hopefully not, they'll probably need you to return it, please confirm if the replacement hub was ordered for you? Thanks

Re: Replacement Remote for TV Hub

RFL1066 — Thu, 06 Nov 2025 19:27:22 GMT

As far as I know the replacement hub has not been ordered - that's what I have been trying to get information on.

If required I will return the unusable remote. Thanks

Re: Replacement Remote for TV Hub

Gliwmaeden2 — Thu, 06 Nov 2025 20:59:36 GMT

@RFL1066, just looking back at the first post in this thread, you'll not get a response ever from replying to the emails - they are for notification purposes only, and from a no reply address.

So you do need to always post back on here. Best if you can stick to one thread only for one topic.

This seems to be topic nr 3 for effectively the same issue.

Just follow up on this one henceforth to maintain continuity!

Re: Replacement Remote for TV Hub

siphosethu-TT — Fri, 07 Nov 2025 07:23:26 GMT

I'll have a look if any notes were left on the account, are you currently at home?

Re: Replacement Remote for TV Hub

fr8ys — Fri, 07 Nov 2025 10:41:35 GMT

Hi,

I've moved this thread to the TV board as more appropriate.

Re: Replacement Remote for TV Hub

RFL1066 — Fri, 07 Nov 2025 13:02:48 GMT

Yes, I'm at home now.

Re: Replacement Remote for TV Hub

siphosethu-TT — Fri, 07 Nov 2025 13:04:29 GMT

Allow me to have a look into this for you. Thanks

Re: Replacement Remote for TV Hub

siphosethu-TT — Fri, 07 Nov 2025 13:14:12 GMT

Please note that I've looked into your account, I'll need you to try and get the remote from TalkTalk store or you can try making the order in my account. I've noticed that the only way for you to get a compatible remote is to order the hole box which will be chargeable unless the box is faulty and we offer you one. Thanks

Re: Replacement Remote for TV Hub

RFL1066 — Fri, 07 Nov 2025 14:08:24 GMT

Ok, thanks for that and all your help. I guess I will be buying a new TV hub. How much will that cost me? Alternatively I might upgrade to a TV Plus box - how much would that cost? How would I go about either option? Thanks.

Re: Replacement Remote for TV Hub

siphosethu-TT — Fri, 07 Nov 2025 14:09:44 GMT

Please bare with me I'll just confirm for you. Thanks

Re: Replacement Remote for TV Hub

siphosethu-TT — Fri, 07 Nov 2025 14:14:41 GMT

The plus box is 50.00, which is good deal since it has the recording feather. You also have the option of choosing the TalkTalk TV Box for 25.00, you can either contact our better value team on the number below or have us order it for you here on community.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Replacement Remote for TV Hub

RFL1066 — Fri, 07 Nov 2025 14:19:53 GMT

After discussion with my wife we have decided to buy the TV Plus Box. So we would be grateful if you can order it for us.

Many thanks.