topic Re: New remote (not 4K box), won’t begin tv/avr process in TV

New remote (not 4K box), won’t begin tv/avr process

ReenaP90 — Sun, 23 Nov 2025 00:32:12 GMT

Hi,

I received a new box in the post and after setting it up, I can’t seem to pair the remote to the tv to allow the volume to be controlled. My old TalkTalk remote did this fine, as does my FireStick remote.

I have followed the website instructions here: https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_TV/TalkTalk_Remote_Control_Guide#:~:text=simple%20steps%20below.-,Press%20the%20Home%20button%20on%20your%20TV%20Hub%20remote,switch%20to%20TV%20volume%20mode to go to the TV/AVR Controls settings but I can’t seem to do anything once the page opens apart from click back. I can’t click begin or anything else, so I can’t seem to pair the remote.

Please help, I really don’t want to have to be using two remotes, and if this doesn’t pair, I’ll go back to exclusively using the FireStick instead.

Thanks in advance!

Re: New remote (not 4K box), won’t begin tv/avr process

fr8ys — Sun, 23 Nov 2025 07:55:59 GMT

Hi,

Two things to try.

1 try resetting your remote and re-pair with your box, then try again.

2 If that doesn't work, try resetting the box by doing a factory reset which should clear any bugs in the setup.

Hope this cures your issue.

Re: New remote (not 4K box), won’t begin tv/avr process

mandisa1-TT — Mon, 24 Nov 2025 07:26:38 GMT

Thank you for the support @fr8ys

Hi there @ReenaP90 I hope the steps provided by @fr8ys were helpful and resolved your issue.

Re: New remote (not 4K box), won’t begin tv/avr process

ReenaP90 — Fri, 19 Dec 2025 11:36:23 GMT

Thank you, option 2 worked.

🙂

Re: New remote (not 4K box), won’t begin tv/avr process

mandisa1-TT — Fri, 19 Dec 2025 11:38:54 GMT

Hi there @ReenaP90 You are most welcome:)

Re: New remote (not 4K box), won’t begin tv/avr process

fr8ys — Fri, 19 Dec 2025 11:44:17 GMT

@ReenaP90 pleased to hear my advice worked for you.