topic Re: Huawei 372T replacement? in TV

Huawei 372T replacement?

rlwoufc1 — Wed, 10 Dec 2025 21:59:17 GMT

Hi,

Appreciate that TalkTalk, like others, are keen to push new streaming TV Hub boxes, but does anyone know if replacement hard drive recording boxes are available directly from TalkTalk?

Thanks

Re: Huawei 372T replacement?

Gliwmaeden2 — Wed, 10 Dec 2025 22:03:01 GMT

It's just the TV hub that's available these days, @rlwoufc1.

They are not selling anything separately:

https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_TV/Changes_to_TalkTalk_TV_Boxes

Re: Huawei 372T replacement?

Philile-TT — Thu, 11 Dec 2025 07:04:18 GMT

Thank you for the support @Gliwmaeden2

Re: Huawei 372T replacement?

watchit69 — Sat, 20 Dec 2025 21:28:32 GMT

I also have taken delivery of the new TV hub and really would like to be able to record programmes, can anybody suggest a workaround?

Cheers.

Re: Huawei 372T replacement?

ferguson — Sat, 20 Dec 2025 21:31:05 GMT

Not unless you buy your own recording box via retail.

Re: Huawei 372T replacement?

watchit69 — Sun, 21 Dec 2025 12:28:57 GMT

Thanks for the reply. If I buy a recordable box from a third party will I still have to subscribe £5/mth to TalkTalk TV?

Re: Huawei 372T replacement?

ferguson — Sun, 21 Dec 2025 14:20:49 GMT

No, but you will need to proactively ask them for the TV service to be cancelled. They will then likely ask you to return the TV Hub.

Re: Huawei 372T replacement?

nambuso-TT — Mon, 22 Dec 2025 07:10:58 GMT

Hi there

@ferguson Thanks you very much for advising.

@watchit69 Thanks for getting in touch and if you have any questions please start your own thread and we will sort it out for you. Thanks

Re: Huawei 372T replacement?

SilverFox22 — Mon, 29 Dec 2025 14:35:27 GMT

the answer is no unfortunately after spending an hour on the phone today because our same model box as stopped recording and wont allow playback.Ours worked until Christmas eve when it received a update.Then all they to do wanted to was push the new non recordable one.

Re: Huawei 372T replacement?

Gliwmaeden2 — Mon, 29 Dec 2025 14:53:15 GMT

@SilverFox22, if you are no longer able to use the TV services as the old box is no longer supplied and you don't want a new one, you need to ring in to actually cancel the TV charge.

Any further issues, please return to the message board and click start a topic to begin your own thread.

Re: Huawei 372T replacement?

Thabile-TT — Mon, 29 Dec 2025 15:05:51 GMT

Hi thanks for your support.

Re: Huawei 372T replacement?

fr8ys — Sun, 04 Jan 2026 14:33:54 GMT

Hi @rlwoufc1

Late to the party here, but has your existing box totally failed or are you having issues with it?

You may be able to rescue it by carrying out a maintenance reset. Please see here for details.

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

You also might find this discussion thread in the Lounge of interest if you are after a recordable TV Box.

https://community.talktalk.co.uk/t5/Technology/Recordable-TV-Boxes/m-p/3141323#M28520

Re: Huawei 372T replacement?

SilverFox22 — Sun, 04 Jan 2026 14:48:53 GMT

It would let you watch tv and that was about it .Trying to get help from talktalk was like getting blood from a stone,my better half had loads of recordings on the box but she had to lose them from a full factory restore.Box now works perfect.Thank you for taking the time to put a solution on.

Re: Huawei 372T replacement?

Philile-TT — Mon, 05 Jan 2026 07:05:53 GMT

@SilverFox22 I am sorry that this has affected you and yours.