topic Re: Linking 4k box to mobile app in TV

Linking 4k box to mobile app

Kacey67 — Tue, 16 Dec 2025 12:15:01 GMT

I didn’t catch the 4 letter code at set up. It then tells you to go into settings, permissions, mobile app for a new code but there is no permissions area under settings. Why are they so ******* useless at getting things correct?

Re: Linking 4k box to mobile app

fr8ys — Tue, 16 Dec 2025 12:21:54 GMT

Do you have a netgem box or the TV hub?

People sometimes have got confused and try to link to netgem app to the TV Hub which is not possible.

The netgem box has not been supplied for a couple of years now.

Re: Linking 4k box to mobile app

Kacey67 — Tue, 16 Dec 2025 12:23:22 GMT

The TV hub. There’s just nowhere in the settings to get a new code.

Re: Linking 4k box to mobile app

fr8ys — Tue, 16 Dec 2025 12:25:05 GMT

The app you have posted a picture of is for the Netgem Box so you cannot link them.

2 totally different systems.

Re: Linking 4k box to mobile app

mandisa1-TT — Tue, 16 Dec 2025 12:25:47 GMT

Thank you so much for the support @fr8ys

Re: Linking 4k box to mobile app

Kacey67 — Tue, 16 Dec 2025 12:42:52 GMT

Ah, thank you. So, what is the mobile app I need for the newest 4k set top box?

Re: Linking 4k box to mobile app

mandisa1-TT — Tue, 16 Dec 2025 12:57:58 GMT

Hi there @Kacey67 we apologize for the inconvenience caused. However there is no mobile app required for the box.

Re: Linking 4k box to mobile app

mandisa1-TT — Tue, 16 Dec 2025 13:08:13 GMT

Looking into your account you have recently been sent our TalkTalk TV HUB. Please try referring to the following article to setup your TalkTalk TV hub: Setting up your TalkTalk TV Box