topic Re: Waiting for TV Hub in TV

Waiting for TV Hub

SimonEaling — Mon, 29 Dec 2025 19:23:09 GMT

I ordered the TV Hub over Christmas and today got emails welcoming mt to Talk Talk TV, but I haven't received the hub yet. How long does it take?

Re: Waiting for TV Hub

Gliwmaeden2 — Mon, 29 Dec 2025 19:48:21 GMT

Given it's been the holidays - Monday 29th counts as the first working day - it could be a week or longer, @SimonEaling.

Staff may be able to provide you with a tracking number. They are only on here daytime, Monday to Friday and not Bank Holidays.

Re: Waiting for TV Hub

ferguson — Mon, 29 Dec 2025 19:48:27 GMT

Hmm, I suspect delivery may be delayed due to the holiday period. Did you get any confirmation of order?

Re: Waiting for TV Hub

SimonEaling — Mon, 29 Dec 2025 19:52:48 GMT

A week is a long time for delivery these days. Hopefully I'll get it by New Year

Re: Waiting for TV Hub

ferguson — Mon, 29 Dec 2025 20:07:30 GMT

Not with two public holidays and a weekend. Do keep us posted.

Re: Waiting for TV Hub

SimonEaling — Mon, 29 Dec 2025 20:10:06 GMT

Poor service. Most things these days arrive overnight. Hopefully tomorrow.

Re: Waiting for TV Hub

ferguson — Mon, 29 Dec 2025 20:11:45 GMT

OK.

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 07:05:34 GMT

Hi there @SimonEaling . I am very sorry to hear that you have not received your tv hub, allow me to look into this for you.

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 08:54:32 GMT

Upon reviewing your account, I see that the hub was ordered for you on December 27, 2025. Please allow 2-3working days for the tv hub to arrive. The status indicates that the router has been dispatched. You can use the tracking number below to monitor the shipment of your equipment. Thanks.

OZ385981375GB

Re: Waiting for TV Hub

SimonEaling — Tue, 30 Dec 2025 07:16:17 GMT

Many thanks. I hadn't been sent tracking number

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 07:22:13 GMT

No problem! 🙂 This might be because the TV's status was marked as fulfillment requested, which means the equipment hadn’t left the warehouse at that time. That’s why we didn’t have a tracking number. I apologize for any confusion.

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 07:23:37 GMT

This is the tracking number- OZ385981375GB

Re: Waiting for TV Hub

SimonEaling — Tue, 30 Dec 2025 07:27:09 GMT

No problem. I used the tracking number. Royal Mail are still awaiting the package so I guess it's still in warehouse. If it goes today I might just get it tomorrow. Thanks for your help

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 07:36:31 GMT

No worries. Just to confirm is there anything else that you would like me to assist you with today?

Re: Waiting for TV Hub

SimonEaling — Tue, 30 Dec 2025 07:39:48 GMT

Not regarding the hub delivery. The only issue I'm having is signing in to my TalkTalk account. The email & mobile ways don't work (where you send a code). I can only sign in using my user name & password.

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 07:42:29 GMT

Please clear your cookies and cache on your current browser, alternatively try signing in using a different browser or device to see if the verification process works there. Please ensure that any verification codes sent via email are not landing in your spam or junk folder. Thanks

Re: Waiting for TV Hub

SimonEaling — Tue, 30 Dec 2025 07:49:59 GMT

It happens in other browsers. I get the codes, but when I enter them it says it doesn't recognise the email address, yet it's the same one that works as my user name. This has been since the website re-design. I reported it before but it was never solved.

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 08:41:28 GMT

Have you tried changing your password?

Re: Waiting for TV Hub

SimonEaling — Tue, 30 Dec 2025 09:02:55 GMT

Well no, the correct password gets me in using the user name. I've never had any other password.

Royal Mail have now told be the hub will be delivered tomorrow

Re: Waiting for TV Hub

nambuso-TT — Tue, 30 Dec 2025 09:08:58 GMT

If possible, try resetting your email settings within your account once logged in, or look for any related options in your account settings.

Good to hear that the TV hub will be delivered tomorrow @SimonEaling 🙂