topic Re: Error code ovp_00011 in TV

Error code ovp_00011

mhairical — Fri, 30 Jan 2026 21:36:59 GMT

Since a recent talk talk update when I try to get into Now TV I can log in but can't play anything due to error code OVP_00011. Has anyone else had this problem and figured out how to fix it?

Re: Error code ovp_00011

ferguson — Fri, 30 Jan 2026 21:48:00 GMT

What device are you trying to watch on? Have you searched for that error code on e.g. Google?

Re: Error code ovp_00011

mhairical — Fri, 30 Jan 2026 22:19:24 GMT

Hi, I'm trying to watch through the app on my TV. There's very little out there on Google about it but one post last summer said it was related to an update on their TV which was why I wondered if anyone else on talk talk was having the same problem. The error code doesn't exist on the Now TV website.

Re: Error code ovp_00011

ferguson — Fri, 30 Jan 2026 22:42:41 GMT

OK, but it is unlikely to be anything to do with TalkTalk. Try reaching out to NOW directly:

https://www.nowtv.com/gb/help/get-in-touch/technical-issues/can-not-watch

Re: Error code ovp_00011

mhairical — Sat, 31 Jan 2026 19:44:49 GMT

Thanks for the link to NOW - I couldn't get past their chat bot yesterday. Apparently it could take up to 72 hours to resolve. I'll update when I can in case it's useful to anyone else in future.

Re: Error code ovp_00011

ferguson — Sat, 31 Jan 2026 21:00:33 GMT

Try chat on this link:

https://www.nowtv.com/gb/help/get-in-touch/feedback-and-complaints/complaints

Re: Error code ovp_00011

Philile-TT — Mon, 02 Feb 2026 07:07:53 GMT

@ferguson thank you for the support. @mhairical please update us once you get the update.