topic Re: Not recording in TV

Not recording

aryan1 — Sun, 01 Feb 2026 21:55:33 GMT

My TalkTalk you view box has not been recording for the past week?. I have had this box for a number of years. I wonder if the hard drive is now finished? Is it possible to get a new box and if so how much?

Many Thanks,

Edit: personal details removed.

Re: Not recording

KeithFrench — Sun, 01 Feb 2026 21:51:09 GMT

Please do not i nclude personal data in you thread as it can be read the world over by anyone.

These boxes have not been supported for quite a few years now. If you want recording capabilities, then perhaps consider Humax orManhattan.

Re: Not recording

fr8ys — Sun, 01 Feb 2026 21:59:41 GMT

Hi,

These boxes are at the end of past the end of life but you may be able to resurrect the hard drive.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings this time though.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new streaming box.

As @KeithFrench says, the current Manhattan Box is worth considering. This is model T4R.

Humax have just retired their Aura box but you may still be able to get one.

I'd search out reviews before committing to these boxes as the Aura did originally have issues. I have the Manhattan and am pleased with it.

Hope it works and please let us know how you get on.

Re: Not recording

siphosethu-TT — Mon, 02 Feb 2026 07:14:51 GMT

Hi there @aryan1, please note that we not supplying most of our old box's however we can run checks and hopefully end up with a resolution, if the box is faulty a replacement will be needed though.

Re: Not recording

siphosethu-TT — Mon, 02 Feb 2026 07:15:21 GMT

Please confirm if you are currently at home so we can run checks.