topic Re: You View Box in TV

You View Box

Kerry53 — Sat, 21 Feb 2026 17:15:24 GMT

My TV hub box is showing the wrong programme information. The guide is correct but when you press the i button some of the channels have the wrong information about the programme. Does anyone have this problem?

Re: You View Box

fr8ys — Sat, 21 Feb 2026 17:29:06 GMT

Hi,

Someone else has reported the wrong programme information text on a couple of programmes.

Have you tried the following?

Rebooting the box by turning off at the mains then on again.

Performing a station retune?

If this fails then try a factory reset of the box. Details can be found here.

Scroll down the page and use the drop down as the short cut by clicking on the box is not working.

You will need to sign into your apps again but hopefully this will clear the issue.

Please let us know how you get on

Re: You View Box

Kerry53 — Sat, 21 Feb 2026 18:04:49 GMT

I have rebooted loads of times. Done a ton of station retunes and done a factory reset which is annoying cos as you say I had to sign in to each again. I also got a new box and after 5 days it’s all goes wrong again

Re: You View Box

fr8ys — Sat, 21 Feb 2026 18:22:02 GMT

Can you give some ideas of the wrong info please or a photo with day and times showing so I can check on my box please?

It shouldn't make any difference as the information gone over the air from Freeview but could you try rebooting your router too.

Re: You View Box

ferguson — Sat, 21 Feb 2026 18:26:33 GMT

@Kerry53

Just an added thought: are the Freeview schedules showing correctly if the aerial is connected directly to your TV?

Re: You View Box

fr8ys — Sat, 21 Feb 2026 18:47:25 GMT

And in addition, can you confirm which transmitter you pick up your signal from please?

Have you checked the Freeview site for any issues with the transmitter?

Re: You View Box

nambuso-TT — Mon, 23 Feb 2026 07:07:01 GMT

Hi there @Kerry53 please provide answers to the questions asked by @fr8ys and @ferguson.

Re: You View Box

fr8ys — Sat, 28 Feb 2026 13:26:27 GMT

@Kerry53

With the help of another customer, I feel this is done by design.

You can read more on their thread here

https://community.talktalk.co.uk/t5/TV/Incorrect-programme-information/td-p/3145660

Re: You View Box

Kerry53 — Sat, 28 Feb 2026 15:47:12 GMT

I have checked with Freeview and the transmitter is coming from Bluebell Hill Kent. The picture quality is fine and not every channel as the wrong info just most of them.

Re: You View Box

Kerry53 — Sat, 28 Feb 2026 15:47:51 GMT

Ariel is plug into the box.

Re: You View Box

fr8ys — Sat, 28 Feb 2026 16:28:38 GMT

As you've read under the other thread @Kerry53 , this is by design and TalkTalk have no control over the user interface so it's unlikely to be changed back.

Re: You View Box

Kerry53 — Sun, 01 Mar 2026 08:42:49 GMT

So for example looking this morning itv 3 says Lewis the point of vanishing on the guide but when you press I button it says series 1 episode 1 Reputation. BBC 1 Gladiators 7/11 on the guide but on i button it says again series 1 episode 1

Every day on classic Coronation Street on ITV3 is currently showing episodes from 2006 but on i button it's says again series 1 episode 1 (09/12/1960)

Re: You View Box

fr8ys — Sun, 01 Mar 2026 09:01:03 GMT

The common factor here is that all these series are available via catchup i.e they have an arrow showing in the guide.

Choosing one without an arrow seems to bring up a search button only.

This seems to be an update to the box to reflect that it is designed for streaming so you can get to other episodes quickly.

I agree that if you want more information on that particular episode, its not now user friendly, but you can find it by going to more episodes and finding it in the list.

Watching ITV3, and other stations like U via catchup does give a better quality picture than that being broadcast but the trade off is having to watch the annoying additional adverts before the programme starts, but as the box does not record, you have to watch in real time to avoid those, but you still have to watch them during the breaks.

There is now no public user group for YouView, to which I used to belong, so now YouView just drop what they see as enhancements without explanation leaving users to guess their motives. In this case giving users an enhanced picture quality via streaming seems to be the answer.

Re: You View Box

fr8ys — Sun, 01 Mar 2026 10:18:16 GMT

As an aside, I looked up Coronation Street on ITVX, and series 1 episode 1 is, surprisingly, available, as are 60 series under the classic banner.

Re: You View Box

Mandisa-TT — Mon, 02 Mar 2026 07:09:06 GMT

Thank you so much @fr8ys for your support, much appreciated.

Re: You View Box

Mandisa-TT — Mon, 02 Mar 2026 09:00:56 GMT

Hi @Kerry53

Thanks for the update — and I know how frustrating this must be when the info doesn’t match what you’re actually watching.

The program me details you see when pressing the “i” button are now coming from the streaming/catch‑up versions of the shows, not the live broadcast. This is part of a recent YouView update, so it’s expected behavior and not a fault with your box, aerial, or transmitter.

I know it’s not ideal, but you can still find the correct broadcast episode by checking the guide or looking under More Episodes.

If anything else looks odd, just let us know

Re: You View Box

Kerry53 — Mon, 02 Mar 2026 16:04:50 GMT

Thanks for your reply, I’m not really sure what you mean though. For example on channel 4 right now now is A place in the sun, you can’t find the the correct broadcast episode info on the guide as it doesn’t give enough space to give you info about the current program and on the i button it gives info on series 1 episode 1. I have added photos to show. So please tell me how am I supposed to see what episode is currently on so I can decide if I want to watch it or not???

Re: You View Box

Kerry53 — Mon, 02 Mar 2026 16:06:26 GMT

Re: You View Box

Mandisa-TT — Mon, 02 Mar 2026 16:08:55 GMT

As highlighted earlier by @fr8ys , the behaviour you’re seeing is linked to recent YouView interface changes. When a programme is also available via a catch‑up service, the Info (i) screen now prioritises the series overview or first‑episode metadata rather than the exact broadcast episode details. This is part of a wider update focused on integrating streaming options more closely within the guide.

I completely understand that this can feel confusing, especially when the guide lists one episode but the info panel displays different details. Although the guide itself is still accurate, the Info screen reflects the catch‑up content structure, which is why you’re seeing those mismatches on channels like ITV3 and BBC One.

Re: You View Box

Mandisa-TT — Mon, 02 Mar 2026 16:13:32 GMT

@Kerry53 As part of a recent YouView update, when a programme is also available on a streaming app (Channel 4, ITVX, BBC iPlayer, etc.), the box prioritises the streaming version’s information rather than the live TV episode currently on air. Unfortunately, this means:

The guide still shows the correct title,
But the i‑button no longer gives the correct broadcast episode info,
And there is currently no alternative button on the box that will show that detail.

This is why you can’t see the specific episode for A Place in the Sun or Coronation Street Classics even though it's important for deciding what to watch.

At the moment, there isn’t a way to see the exact live broadcast episode number from the YouView box itself when the programme has a catch‑up version available.

it’s a limitation of the new YouView interface, and not something TalkTalk can change on our side.