topic Re: Set-top Box in TV

Set-top Box

RICHCMATHER — Wed, 18 Mar 2026 23:52:35 GMT

Hi, I've just upgraded from YouView to TalkTalk TV Hub, but don't I need a new set-top box (and remote)? I'm asking because TalkTalk has confirmed the upgrade but has made no mention of sending me a Hub box to replace the YouView box.

Re: Set-top Box

Philile-TT — Thu, 19 Mar 2026 07:08:29 GMT

Hi there @RICHCMATHER I will look into your account and advise further.

Re: Set-top Box

Philile-TT — Thu, 19 Mar 2026 07:14:11 GMT

@RICHCMATHER I have checked your account and yes, the new TV hub was ordered yesterday please allow 2-3 working days for the delivery of the new box.

Re: Set-top Box

Philile-TT — Thu, 19 Mar 2026 07:17:14 GMT

@RICHCMATHER I have also sent you a private message please also check that.

Re: Set-top Box

RICHCMATHER — Thu, 19 Mar 2026 17:31:49 GMT

Thanks for checking. I received an email from Royal Mail saying it'll arrive tomorrow.

Re: Set-top Box

mandisa1-TT — Fri, 20 Mar 2026 07:06:50 GMT

You are most welcome @RICHCMATHER While I still have you online I would like to confirm is there anything else that I can assist you with?

Re: Set-top Box

RICHCMATHER — Fri, 20 Mar 2026 14:15:50 GMT

Thanks for the offer, but I don't need any more assistance.

Re: Set-top Box

mandisa1-TT — Fri, 20 Mar 2026 15:08:03 GMT

You are welcome, enjoy the rest of your day and take care:)