topic Re: Lost my 5 app in TV

Lost my 5 app

Andrea14s — Mon, 06 Apr 2026 19:40:59 GMT

Help

Re: Lost my 5 app

ferguson — Mon, 06 Apr 2026 19:48:17 GMT

A bit more information would help us to help you. On what device?

Re: Lost my 5 app

fr8ys — Mon, 06 Apr 2026 21:52:54 GMT

if you have the TV Hub or 4k box this is known to happen.

The reason is not clear, but it is suspected its due to a low signal on C5 which somehow triggers the app to disappear.

Try turning off the box for around 30 minutes, or maybe overnight from the mains and see if it reappears.

If not then you will need to do a factory reset, which will mean you will also have to sign into your apps again.

How to reset your box can be found here

Re: Lost my 5 app

Jaxx1 — Tue, 26 May 2026 17:09:21 GMT

This happened to me a few days ago. 5 App disappeared overnight. I have a TalkTalk TV 4K Box. I read the reply to your post and turned my box off and unplugged it overnight. The next day the 5 App was back as normal and I have been watching it fine since then. Thanks.

Re: Lost my 5 app

fr8ys — Tue, 26 May 2026 17:49:31 GMT

Good to know @Jaxx1 . Pleased it worked.