https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148352#M192294 <P>A bit more information would help us to help you. On what device?</P> Mon, 06 Apr 2026 19:48:17 GMT ferguson 2026-04-06T19:48:17Z https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148351#M192293 <P>Help&nbsp;</P> Mon, 06 Apr 2026 19:40:59 GMT https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148351#M192293 Andrea14s 2026-04-06T19:40:59Z https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148352#M192294 <P>A bit more information would help us to help you. On what device?</P> Mon, 06 Apr 2026 19:48:17 GMT https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148352#M192294 ferguson 2026-04-06T19:48:17Z https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148355#M192295 <P>if you have the TV Hub or 4k box this is known to happen.</P> <P>&nbsp;</P> <P>The reason is not clear, but it is suspected its due to a low signal on C5 which somehow triggers the app to disappear.</P> <P>&nbsp;</P> <P>Try turning off the box for around 30 minutes, or maybe overnight from the mains and see if it reappears.</P> <P>&nbsp;</P> <P>If not then you will need to do a factory reset, which will mean you will also have to sign into your apps again.</P> <P>&nbsp;</P> <P>How to reset your box can be found <A href="http://centre.talktalk.co.uk/TV/Manage_my_TV_box/Restore_your_TalkTalk_TV_box_to_factory_settings" target="_self">here</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 06 Apr 2026 21:52:54 GMT https://community.talktalk.co.uk/t5/TV/Lost-my-5-app/m-p/3148355#M192295 fr8ys 2026-04-06T21:52:54Z