topic Re: Full fibre voip in Technology

Full fibre voip

silverbird63 — Tue, 26 Sep 2023 13:20:27 GMT

Hi Chris

We are still awaiting our upgrade installation date, which was originally organised for August, due to failure on TTs part it was mismanaged and it did not happen and is now at the complaints dept. We have heard nothing. Also not received £80 ecgift which was part of our new contract deal set a few months ago. Promises from TT are not valid. Can someone please help.

Thanks

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 09:55:02 GMT

Hi silberbird63,

I'm sorry about this but could you try speaking to our Loyalty team again, they should be able to place a new order for the service. Could you give this a try and let us know how you get on

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 10:01:41 GMT

Hi Chris hope you're well .

This is just crazy , it's already a complaint as you know with no response as of yet. We seem to do all the running. We are just really very upset with TT loyalty holds no respect.

Thanks for your help.

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 10:40:42 GMT

So just to confirm, Loyalty will place a new order but they won't give you the same deal as the original one, is that where we are at, at the moment?

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 11:31:06 GMT

We have to ring again . We are still waiting for £80 gift eCard part of our contract . I think we will have to call to find out what is happening.

Thanks

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 11:47:32 GMT

Was the gift card part of the Future Fibre order?

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 12:13:44 GMT

Yes was part of the original contract £80 e card , the full fibre upgrade was with the same contract details as before.

Thanks

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 12:29:12 GMT

So was that the only difference, when you tried placing an order with our Loyalty team they couldn't offer the e card?

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 12:44:11 GMT

Originally when all this started we were ringing regarding understanding our first bill with the renewal contract 😞 £18 month for 18 months and £80 e voucher) The young lad a bright spark, said we could have a free upgrade to Full Fibre65 with voip without any changes to our contract he made the order, and that's when things went wrong, and we contacted the forum . So we still haven't got our full fibre fitted or our voucher. Hope that's clearer

Thanks

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 12:59:34 GMT

OK, and when you contacted loyalty did they say that you could no longer have the free upgrade?

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 13:11:04 GMT

We received an invitation from TT for free upgrade with no change to contract. We accepted because nothing else was happening and we were told by loyalty to accept which we did. And we were then sent email just saying to wait for a text message, that was a few weeks ago, we have been given the run around . You actually forwarded a complaint for us at the beginning.

Thanks

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 13:22:03 GMT

OK thanks. I'll see if I can raise this to our CEO's office, I'll let you know when I have any more information

Thanks

Chris

Re: Full fibre voip

silverbird63 — Wed, 27 Sep 2023 13:30:50 GMT

Thank you if TT need more clarity just ask. We have all the emails and TT will all the conversations. Plus the forum chats .

Thanks Chris

Re: Full fibre voip

Chris-TalkTalk — Wed, 27 Sep 2023 13:43:24 GMT

OK thanks. I'll let you know when I have any more information

Chris

Re: Full fibre voip

Chris-TalkTalk — Thu, 28 Sep 2023 07:07:04 GMT

Hi silverbird63,

I've been told that if the package price that you were offered initially is no longer available then we can place a new order and credit back the difference. If this is acceptable then please let me know.

Thanks

Chris

Re: Full fibre voip

silverbird63 — Thu, 28 Sep 2023 07:22:37 GMT

Thanks

Re: Full fibre voip

Chris-TalkTalk — Thu, 28 Sep 2023 07:29:34 GMT

To get the full fibre package you'll need to place a new order but if the original price offered is no longer available (which I don't think it is) I've been told that we can credit back the difference so you would effectively be getting it for the same price - I just need to know if this is OK with you

Chris

Re: Full fibre voip

silverbird63 — Thu, 28 Sep 2023 07:33:37 GMT

Hi Chris

Today is my a family members funeral so I cannot keep in contact today. All we want is the full fibre upgrade that was offered by TT without any change to our contract we have emails verifying. So no we don't accept the CEOs offer. Thanks will pick this up tomorrow hoping things have been sorted.

Thanks again

Re: Full fibre voip

Chris-TalkTalk — Thu, 28 Sep 2023 08:03:06 GMT

I understand, I'll pass your comments on and pick this up again tomorrow

Chris

Re: Full fibre voip

silverbird63 — Thu, 28 Sep 2023 08:12:36 GMT

Thanks Chris

Re the offer just a better explanation , we replied no cause we don't understand although why send email out offering us free upgrade with same contract? Sorry got to go but please don't forget to message us tomoz .

Thank you for your understanding.