topic Re: Wifi Hub software update in Technology

Wifi Hub software update

leighkb45 — Mon, 04 Mar 2024 09:36:40 GMT

My Wifi Hub reports its software version is SG4K100174.

Is that the latest or is an update available?

Reason for asking is that it occasionally crashes and needs a power-off and reboot. (approx monthly).

(Hub version is FAST 5364-3.T8)

Thanks for any feedback.

Re: Wifi Hub software update

Karl-TalkTalk — Mon, 04 Mar 2024 09:32:26 GMT

V174 is currently the latest version of firmware for the Sagemcom Hub.

when your router needs rebooting, what are the symptoms, does the light start flashing, do devices fail to connect etc. ?

Thanks

Karl.

Re: Wifi Hub software update

leighkb45 — Mon, 04 Mar 2024 09:41:59 GMT

Hi Karl,
Thanks for the feedback - so it looks like the latest software already - good to know.
Internet connection just stops - Light on router flashes orange and a reboot fixes it. (Note that wifi on the hub is disabled as we use a TP-Link mesh network).

Re: Wifi Hub software update

Karl-TalkTalk — Mon, 04 Mar 2024 09:51:48 GMT

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.

See if this helps.

Karl.

Re: Wifi Hub software update

leighkb45 — Tue, 05 Mar 2024 10:37:02 GMT

Hi Karl,

Yes, pin reset done yesterday. Router reset and booted ok. Hopefully that will help - ok so far.

Thanks.

Re: Wifi Hub software update

Karl-TalkTalk — Tue, 05 Mar 2024 10:38:47 GMT

OK, keep an eye on things and get back to us here if the issue continues.

Thanks

Karl.