topic Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre in Technology

Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

MattFinnis1 — Tue, 16 Apr 2024 11:18:51 GMT

Hi! We have recentlty upgraded to Ultra fast full fibre, which is working well. However i'm unable to reconnect my Wifi wall clock to the network. The batteries needed changing, which I swapped, but it will no longer connect to our home network. It see's it OK, but won't connect. I've tried disabling 5ghz, and turning on Legacy mode, but it refuses to join. There were no issues prior to switching to full fibre. Any ideas?

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

Debbie-TalkTalk — Tue, 16 Apr 2024 11:37:10 GMT

Hi MattFinnis1

I'm sorry to hear this. Have you tried resetting the router? (factory reset)

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

MattFinnis1 — Tue, 16 Apr 2024 11:40:57 GMT

By router, do you mean the small box on the eall that the engineer installed, or the Eero master gateway?

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

Debbie-TalkTalk — Tue, 16 Apr 2024 11:49:03 GMT

Hi MattFinnis1

Ok, have you tried powering down the eero and ONT for 5 minutes to see if it can then see/connect to your home network?

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

Debbie-TalkTalk — Thu, 18 Apr 2024 09:06:37 GMT

Hi MattFinnis1.

Do you still need help with this?

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

Andrew2002 — Tue, 29 Oct 2024 10:44:22 GMT

I was wondering whether you had any success with your Mondaine stop2go clock and connecting it to your Fibre with EERO. I have bought one and mine won’t connect. I have tried every idea and none work. I have done the troubleshooting options of 10 minutes running on 2.4ghz and also legacy (non WiFi 6), neither fixed it.

The only fix for me so far is to take the clock to another household that uses Vodafone partial fibre. I can get it onto their WiFi and get the clock to set up the time. I bring it home and it is working but will not connect to my TalkTalk WiFi so won’t keep updating.

I was wondering about buying a router and fitting this alongside the EERO’s but if anyone else can tell me a better fix, I would appreciate their help.

Before anyone asks, yes to reset the EERO and software. So it is not a generic fix required.

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

MattFinnis1 — Tue, 29 Oct 2024 10:54:02 GMT

Hey - yes I got it to connect in the end. It took a lot of frustrating attempts, trying various settings turned on and off. I gave up, and tried the following day, and it literally connected first attempt without any special settings

Re: Can't connect Mondaine Stop2GO wifi clock since switching to full fibre

Chris-TalkTalk — Tue, 29 Oct 2024 11:25:28 GMT

Hi Andrew,

If you need assistance can you please start your own thread and we'll be happy to help

Chris