topic Re: Where did my email folder go? in Technology

Where did my email folder go?

VicF47 — Thu, 13 Jun 2024 21:05:23 GMT

I am running Classic Outlook in O365 on a W10 pc.

I use Outlook to manage several mail accounts and have set up rules and folders within each account. However, many of the folders have disappeared. This came to a head last week and I decided to investigate a bit further.

The specific problem I have concerns my iCloud mail account. A second level sub folder under Inbox disappears every time there is a Send/Receive, but other folders are stable. When I recreate the folder at the same position within the structure and then select it the content eventually reappears, only for the folder to disappear again at the next Send/Receive.

I have signed in to iCloud Mail and I can see all of the folders I created in Outlook, including the one that disappears and also others that had been lost previously.

I have posted requests for help at answers.microsoft.com and apple support. Nothing much yet from the Microsoft support but Apple have suggested I reach out to the ISP - so here I am!

Does anybody have any ideas about this, please (and is this the right place for this enquiry)?

By the way, I notice that all of my folders in iCloud Mail appear to be subfolders of 'Deleted Items'. Is this a problem? I couldn't get the apple agent to comment on this specific point.

Regards,

Vic

Re: Where did my email folder go?

Ady-TalkTalk — Fri, 14 Jun 2024 11:57:04 GMT

Hi Vic, do the folders and emails show as expected in webmail?

Ady

Re: Where did my email folder go?

VicF47 — Fri, 14 Jun 2024 20:44:04 GMT

Hi Ady,

The short answer is Yes!.

However, please see screenshots below - note that the folders in iCloud webmail are listed under 'Deleted Items'

iCloud webmail

Outllook

There are also other folders listed that I had forgotten about that do not appear in Outlook.

Regards,

Vic

Re: Where did my email folder go?

Ady-TalkTalk — Mon, 17 Jun 2024 08:28:46 GMT

I'm curious why Apple sent you to us. Your mail works fine everywhere except in ICLOUD and they ditch you. I've had a look at the Apple community and specialists on there suggest the old Remove the email account from Icloud and readd it.

Ady