topic Re: Latest Firmware for Sagemcom 5364 in Technology

Latest Firmware for Sagemcom 5364

Anonymous — Mon, 30 Sep 2024 20:33:48 GMT

I have seen this post by Debbie-TalkTalk on 1 April 2024:
https://community.talktalk.co.uk/t5/Full-Fibre/Talk-Talk-Wi-Fi-Hub-Fast-5364-3-T8-Firmware-Update-Latest/m-p/3032305#M26029

Debbie said there is a new version of firmware for the Sagemcom 5364 within the next couple of months, and that the firmware would automatically be updated when the newer version becomes available.

Just like the OP of that thread, I have hardware version 3.00 and firmware version SG4K100174.

It is now 6 months on from that post. Has the firmware update been delayed?

Hopefully, the newer version fixes the issue of randomly being logged out of the user interface, as also reported by arhharris in this post https://community.talktalk.co.uk/t5/Broadband/Router-not-responding/m-p/3067562#M871403.

Re: Latest Firmware for Sagemcom 5364

Gliwmaeden2 — Mon, 30 Sep 2024 21:07:35 GMT

You want to hang onto the 174 version, for now, @Anonymous.

The next one up is being rolled back to 174 for some people using certain VPN software and also because wifi calling failed to function for many users.

Re: Latest Firmware for Sagemcom 5364

Anonymous — Mon, 30 Sep 2024 21:57:42 GMT

@Gliwmaeden2, thanks for your comment, but neither of those issues would affect me.

It would be nice to know from TalkTalk whether they are holding back on updating routers with firmware version SG4K100174, and if so, what is the estimated date for a future update.

I note that what the user can do via the user interface (UI) is very limited compared to previous routers I have received from TalkTalk in years past. For example, I cannot see any way of initiating a reboot from the UI, or clearing the logs, which have become insanely long in a matter of 2 weeks.

Re: Latest Firmware for Sagemcom 5364

Anonymous — Tue, 01 Oct 2024 05:07:12 GMT

Morning,

The rollout of firmware for V202 has been paused for now while the team are doing more testing and working on a fix. There will be a newer version of firmware and we'll confirm once this is available.

Thanks

Michelle

Re: Latest Firmware for Sagemcom 5364

Anonymous — Wed, 02 Oct 2024 15:33:43 GMT

I would like an update that resolves the unresponsiveness of the UI (firmware SG4K100174), and the need to refresh, then attempt to log back in. It is driving me around the bend, whilst I am trying to resolve an issue.

I really do not understand how this issue with firmware SG4K100174 was not identified during test prior to it being rolled out.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Thu, 03 Oct 2024 06:06:50 GMT

Hi @Anonymous

I will update your router firmware. Can I just check, are you using any VPN clients?

Re: Latest Firmware for Sagemcom 5364

Anonymous — Thu, 03 Oct 2024 11:29:31 GMT

Hi @Debbie-TalkTalk,

I would like to hold off on updating.

I have seen mention of turning off wifi optimisation. Does turning it off stop the router changing the wifi channel? If so, then I would like it turned off.

Re: Latest Firmware for Sagemcom 5364

Gliwmaeden2 — Thu, 03 Oct 2024 11:45:28 GMT

Staff no longer have the option of switching off WiFi optimisation available to them, @Anonymous.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Thu, 03 Oct 2024 11:55:11 GMT

Hi @Anonymous

We are no longer able to switch off WIFI optimisation.

Is the WIFI connection dropping? Is this only happening on certain devices?

Re: Latest Firmware for Sagemcom 5364

Anonymous — Thu, 03 Oct 2024 12:04:31 GMT

If as @Gliwmaeden2 says, WiFi optimisation cannot be turned off by Community staff, then the firmware needs to be changed so that users have the choice.

The so called optimisation is affecting my download speed. I was on channel 1 with a download speed of 40Mbps. Subsequently, when restarting my laptop, I noticed the download speed was dramatically reduced. I checked the WiFi settings and discovered the channel had been changed to 6. On changing it back to channel, the download speed returned to 40Mbps.

Without being able to prevent the router changing the channel, I have to monitor the settings/performance, and manually change the channel.

If I have to continue doing that, then I will look into options for cancelling my contract on the basis that TalkTalk has not provided equipment that maintains the best download speed without constant manual intervention.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Thu, 03 Oct 2024 12:15:38 GMT

Hi @Anonymous

The router firmware version does not change the ability to switch off WIFI optimisation.

We are no longer able to switch WIFI optimisation off, this was a business decision.

Re: Latest Firmware for Sagemcom 5364

Anonymous — Thu, 03 Oct 2024 12:36:19 GMT

Hi @Debbie-TalkTalk,

I am only using one device. I have seen the Wi-Fi connection drop occassionally, but that is not the issue here.

As I have described, when I switched my laptop back on, I noticed a dramatic drop in download speed compared to when I was using it previously (just 20 minutes earlier). I checked the settings, and discovered that the WiFi channel had changed from 1 to 6. On changing it back to channel 1, the download speed returned to 40Mbps, as it was prior to the router changing the channel from 1 to 6.

Having to check and manually change the channel on a frequent basis is not an acceptable solution. By 'users should having the choice' I meant users should have the choice to change the WiFi settings without them being overridden. This is the first modem/router I have received from TalkTalk that does not allow the user to determine the WiFi settings.

If it is a business decision, then in my opinion it is a bad business decision. The business should be making decisions that allow the user to get the best performance, which I am not.

As I said previously, If I have to continue making manual changes, potentially every time I switch my laptop back on, then I will look into options for cancelling my contract on the basis that TalkTalk has not provided equipment that maintains the best download speed without constant manual intervention, because that is not what I 'signed up' to.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Thu, 03 Oct 2024 13:15:31 GMT

Hi @Anonymous

Are you rebooting the router? I can see re connections on the line.

How many devices do you usually have connected?

Re: Latest Firmware for Sagemcom 5364

Anonymous — Thu, 03 Oct 2024 16:27:59 GMT

@Debbie-TalkTalk,

It has been rebooted recently, once because Chris-TalkTalk asked me to here https://community.talktalk.co.uk/t5/Broadband/TalkTalk-My-Connection-wrongly-reporting-There-are-no-devices/m-p/3068533#M871706 (to which he has yet to respond further after I posted to say I had rebooted and it did not resolve the issue with the TalkTalk speed test reporting that I have no devices connected to WiFi, when I do because that is my means of connecting my laptop to the internet in order to carry out the speed test), and possibly another time after I used the My Account, My Connection (or My Network), 'Test your line', and it opened a case (which was unexpected) that is still open.

The reboots are completely separate to the issue I am reporting here. The Wi-Fi channel change I am reporting has not occurred after a reboot. The latest occurrence was this morning, and I see that the modem/router has been connected for just over a day. It was on channel 1, and I was obtaining a download speed of 40Mbps. I took a break for 20 minutes, during which the laptop went to sleep. When I restarted the laptop, I noticed that the download speed had dropped dramatically to around 18 Mbps. I checked the WiFi settings and saw that it was on channel 6. I switched the channel back to 1, turned the laptop WiFi off and back on again so that it reconnected using the new setting, and the download speed returned to 40 Mbps.

I only ever have one device connected, my laptop.

I just want the router WiFi to stay on the settings that I set myself, something that has been the case with previous modem/router equipment.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Fri, 04 Oct 2024 05:44:17 GMT

Hi @Anonymous

Most of the time WIFI optimisation will make changes to the channels because it can detect coverage issues.

Would you like me to send a WIFI booster to see how the connection compares?

Re: Latest Firmware for Sagemcom 5364

Anonymous — Fri, 04 Oct 2024 10:07:55 GMT

@Debbie-TalkTalk,

Thank you for your continued effort to assist.

For the optimisation to be use, it should be choosing a channel that results in the best performance for the user. In my experience it is not achieving that, and therefore users should have the option of having it disabled.

This morning I turned on my laptop, and again found that the download speed was way down. On checking which channel the WiFi was on, I found it to be channel 11. On looking at my WiFi analyser app, I see no reason for selecting that channel. I changed the channel back to channel 1, and the download speed is consistently back to the maximum for the sync speed to the modem/router.

Even if using a WiFi booster improves the WiFi coverage, it is a workaround, whereas disabling the WiFi optimisation, because it is not achieving best performance, is the solution here. Whoever made that business decision to stop disabling WiFi needs to hear that TalkTalk is sending out additional hardware as a possible alternative solution, which represents an additional cost to TalkTalk. The decision makes no sense. I would like to hear their justification.

If sending me a WiFi booster is the only solution you are allowed to provide to me, please send one. I will try it, and let you know how I get on.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Fri, 04 Oct 2024 10:15:07 GMT

Hi @Anonymous

Have you switched off the 5ghz?

I can only see 1 device connected on 2.4ghz?

Re: Latest Firmware for Sagemcom 5364

Anonymous — Fri, 04 Oct 2024 10:48:58 GMT

@Debbie-TalkTalk,

Yes, I have turned 5GHz off because my laptop and the USB WiFi adapter only support 2.4GHz.

I am only using one device, a laptop. See my response to you on the the other thread you are assisting me on here: https://community.talktalk.co.uk/t5/Broadband/TalkTalk-My-Connection-wrongly-reporting-There-are-no-devices/m-p/3068945#M871797 for more details.

Re: Latest Firmware for Sagemcom 5364

Debbie-TalkTalk — Fri, 04 Oct 2024 11:03:51 GMT

Hi @Anonymous

WIFI optimisation should automatically connect to the correct channel for your devices.

Would it be ok to reset the router back to factory/default settings as WIFI optimisation should connect to the correct channel for your device.

For example on my own connection, my ring doorbell only connects on 2.4ghz. I didn't make any changes to the WIFI settings or channels and my doorbell automatically connected on 2.4ghz.

Re: Latest Firmware for Sagemcom 5364

Anonymous — Fri, 04 Oct 2024 11:55:38 GMT

@Debbie-TalkTalk,

There is no issue with establishing a wireless connection on the right frequency band, in this case 2.4GHz. I just decided to disable the 5GHz band in the router settings because I am currently not using it.

The issue is with the router sometimes changing the channel on the 2.4GHz band when I power my laptop up again, and it establishes a wireless connection to the router. The router is not always selecting a channel that provides the best achievable performance in terms of download speed., and with manual intervention I can achieve better. That is tedious, and it is avoidable, if only the router WiFi optimisation was disabled so that it does not override my change to the channel setting.

Other than disabling the 5GHz band and changing the channel on the 2.4GHz, I have not made changes to the WiFi settings, so I do not see that reseting to factory settings would gain anything.

Please do not reset the router back to factory settings. I am working at my computer right now. After a reset to factory settings, I would need to reset the WiFi password, and the router UI password, etc.