topic Re: What happened to 'free broadband forever'? in Technology

What happened to 'free broadband forever'?

djb200 — Thu, 03 Jul 2025 16:18:40 GMT

I signed up to TalkTalk in June 2006 during their Free Broadband Forever ad campaign.

Has anyone successfully sued TalkTalk for since charging them for broadband?

YouTube watch?v=5Tzd0MMWHY4

Re: What happened to 'free broadband forever'?

fr8ys — Thu, 03 Jul 2025 16:52:56 GMT

The ads were deemed misleading and were removed by Ofcom.

End of story.

https://uk.themedialeader.com/talktalk-drops-free-broadband-price/

Re: What happened to 'free broadband forever'?

fr8ys — Thu, 03 Jul 2025 16:35:26 GMT

Sorry that should be the ASA

Re: What happened to 'free broadband forever'?

angelique-TT — Thu, 03 Jul 2025 16:37:36 GMT

Good afternoon. Thank you for the support fr8ys.

Re: What happened to 'free broadband forever'?

fr8ys — Thu, 03 Jul 2025 16:40:51 GMT

@angelique-TT no problem.

This is 19 year old news.

Re: What happened to 'free broadband forever'?

djb200 — Mon, 07 Jul 2025 13:26:28 GMT

How does that legally cancel out those of us who signed up before the ads were removed?

We signed because of the promise of 'free broadband for life', regardless of what happened afterwards.

Re: What happened to 'free broadband forever'?

djb200 — Mon, 07 Jul 2025 13:29:13 GMT

Forever is longer than 28 years.

I'm still interested to know if any customers who signed up during the campaign has sued TT for false advertising.

Re: What happened to 'free broadband forever'?

sabelo-TT — Mon, 07 Jul 2025 13:51:37 GMT

We do understand @djb200 however, what @fr8ys said is indeed correct because our services are chargeable.

Re: What happened to 'free broadband forever'?

fr8ys — Mon, 07 Jul 2025 15:03:58 GMT

Are you still on the same package you were at the time @djb200 ? It was advertised as a phone contract plus WiFi.

I very much doubt it as contracts are now broadband plus phone, so if you have changed packages and entered into a new contract, which is highly likely, you would be deemed to have accepted the terms of the new contract and rescinded any perceived rights under a previous one.