topic Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount in Technology

Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 13:57:41 GMT

Yes, that is allowed and possible.

An @ talktalk.net email address is NOT a legacy address, and can be used for this purpose.

I use an @ talktalk.net email address as the username for logging in to the TalkTalk MyAccount.

It is completely separate from the same email address which I also use as a normal email address.

I don’t need to use a gmail.com, a hotmail.com, or a yahoo.com or any other email address for logging in to the TalkTalk MyAccount.

I have also recently used the TalkTalk MyAccount password reset function to reset that password. It works perfectly.

So, what is my issue?

I refer to the thread, https://community.talktalk.co.uk/t5/Email/E-mail-address/m-p/3137329#M197561

There, there was a misstatement that TalkTalk does not allow a customer to use a TalkTalk legacy email address, e.g. a talktalk.net email address, as the username for logging in to the TalkTalk MyAccount, because of possible problems of using password reset.

A talktalk.net email address, is NOT a legacy TalkTalk email address.

While one may not be able to use a tiscali.co.uk email address for this purpose, one can use a talktalk.net email address.

And the password of this address can be securely reset.

Now the issue got hot, when I contradicted the misstatement, and my message was swiftly deleted.

I am re-contradicting the original misstatement, in my own thread.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

fr8ys — Fri, 14 Nov 2025 14:08:54 GMT

This has been responded to on another person's thread and is not a topic for support.
@Billx

I am not deleting this, but moving it to the lounge for possible discussion
As I understand it sweeps are made of logins and for security reasons, if TalkTalk mail and legacy addresses are being used, users are requested to change it.
This action may catch up with you at a later date.
Please do not keep raising the same issues, either on your own threads or others.

Thank you.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 15:23:32 GMT

I really do not get your point, @fr8ys

TalkTalk allowed me to change the email address for TalkTalk MyAccount from an @ gmail.com to an @ talktalk.net email address, without any hassle. TalkTalk simply did it, because it is acceptable to TalkTalk. And it has been acceptable for months..

It ought to be acceptable for other customers, as well as myself. It is a far simpler solution than using an @ gmail.com email address. Regarding security, I have checked that and it is secure. I haven't had a single spam in my @ talktalk.net email address.

The password reset process, in TalkTalk MyAccount, is different from the password reset process at any other website, or the password reset process of a TalkTalk email address password, for logging into the TalkTalk email address, as an email address. It is secure.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

fr8ys — Fri, 14 Nov 2025 15:04:06 GMT

@Billx I understand where you are coming from, and you have made the same observation many times now, and received the same or similar responses from support staff and CSs.

I personally don't know how the sweep of logons is done, but as you've seen with the thread highlighted, it does occur and requests to change are made.

This was much more prevalent a few years ago when the policy came in following the hack which was widely reported at the time, and for everyone's security it was implemented then to secure customer's accounts.

They may catch up with you one day.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 15:47:08 GMT

@fr8ys

Do you mean a sweep of logons by TalkTalk, or by bad actors?

(Regarding the previous hack, surely TalkTalk would have taken care of that, after 10 year.)

And do you also mean that they would be less likely to catch up with me, if I use @ gmail.com?

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

ferguson — Fri, 14 Nov 2025 15:40:43 GMT

TalkTalk obviously.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

fr8ys — Fri, 14 Nov 2025 15:56:47 GMT

@Billx It's only an issue with logging onto your account using TalkTalk and legacy email addresses.

It was dealt with at the time but for security continued sweeps are done from time to time to maintain such security as TalkTalk deem necessary to maintain their customers security and you really should not be advocating or encouraging other customers to change their logon emails against policy.

I have absolutely no idea why you think actors would be involved.

Exit stage left (or right) please!

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 16:08:16 GMT

@fr8ys

So, if it's TalkTalk that might do the sweeping, it wouldn't have allowed me to use a talktalk.net email address, in the first place.

If it had prevented me, it would not need to do ANY sweeping?

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 16:12:36 GMT

If I take what you say, then I draw the conclusion that TalkTalk's right hand does not know what TalkTalk's left hand is doing.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

ferguson — Fri, 14 Nov 2025 16:17:43 GMT

Many people did and many have been confused and bemused as to why they have been asked not to do so going forwards. It is a long and well documented issue. It has never affected me personally as I have never relied on TalkTalk email , nor any of its many predecessors which is continually, consistently and conspicuously failing in providing a reliable service. Why anybody would wish to use their email service is beyond me.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 16:22:35 GMT

Thanks, @ferguson

Well, I didn't want my TalkTalk emails being sent all the way to gmail.com, and then me having to re-forward them all the way back to the UK, to TalkTalk.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

ferguson — Fri, 14 Nov 2025 16:24:35 GMT

So just set up a gmail account? This is for My Account we are talking about.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 16:35:34 GMT

I have a gmail account. I don't want to use it for TalkTalk emails.

Unless TalkTalk decides that it will have NO TalkTalk-branded email service

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

ferguson — Fri, 14 Nov 2025 16:40:28 GMT

We know.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 16:59:42 GMT

The TalkTalk MyAccount email address is not just used to log into TalkTalk MyAccount, but for all other emails coming from TalkTalk, @ferguson

I want those TalkTalk incoming emails to come into a TalkTalk email address, unless ... as I said before.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 17:25:50 GMT

@fr8ys had said "you really should not be advocating or encouraging other customers to change their logon emails against policy"

i.e. I should keep quite and not say it is OK to use a TalkTalk email address for logging into TalkTalk MyAccount, and receiving emails from TalkTalk. Why? What is a TalkTalk email address for, if it is not even good enough to receive TalkTalk's own emails?

This is unbelievable.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

fr8ys — Fri, 14 Nov 2025 17:31:10 GMT

@Billx you are being selective in your quote.

If you read the whole paragraph, the reason is clear as to why you should not be advocating action against TalkTalk policy.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 17:35:09 GMT

What is a TalkTalk email address for, if it is not even good enough to receive TalkTalk's own emails?

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

fr8ys — Fri, 14 Nov 2025 17:47:46 GMT

I'm currently watching a TV quiz show.

I'm bowing out of this Pointless thread as this topic has been done to death and the answers given are consistently the same.

There is no point arguing against this as its TalkTalk policy.

Re: Using an @talktalk.net email address for logging in to the TalkTalk MyAccount

Billx — Fri, 14 Nov 2025 17:48:13 GMT

TalkTalk has had 10 years to deal with their security issue. One would obviously infer that the policy you are taking about has lapsed.