topic Re: Cost cutting at customer services in Technology

Cost cutting at customer services

norfolkdave — Wed, 03 Dec 2025 09:00:46 GMT

I see customer services have reduced their hours and don't operate on a Sunday. I'm sure I have contacted them before on a Sunday or has it always been like this. Surely they should operate on a Sunday or does come down to money. Other providers operate on a Sunday Thanks.

Re: Cost cutting at customer services

Gliwmaeden2 — Wed, 03 Dec 2025 09:10:51 GMT

@norfolkdave, it's mostly phoning customer services that is not available on Sundays. That's been the case for several years [they expanded access I think briefly during the pandemic, but it was a different contact number then].

Chat services are open for nearly everything on Sundays.

There's a full detailed list here - no recent changes:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: Cost cutting at customer services

mandisa1-TT — Wed, 03 Dec 2025 09:20:12 GMT

Thank you so much for the support @Gliwmaeden2

Hi there @norfolkdave the information provided by @Gliwmaeden2 is correct, if you need to contact us on a Sunday you can chat in with our live chat team:)
They open on Sundays

Re: Cost cutting at customer services

norfolkdave — Wed, 03 Dec 2025 09:32:42 GMT

Thanks for you quick reply. I see live chat operates on a Sunday but customer support/tech support/full fibre support is not available' which means you have to wait till Monday if the internet isn't working. I just think customer support should open on a Sunday for a better service. Thanks

Re: Cost cutting at customer services

mandisa1-TT — Wed, 03 Dec 2025 09:38:21 GMT

Thank you for the suggestion, I will be sure to raise it. However I would advise switching to mobile data to report a fault if it is a Sunday. You can also report the fault via your online my account and complete checks there.

Re: Cost cutting at customer services

norfolkdave — Wed, 03 Dec 2025 09:54:44 GMT

How can I use Live Chat if my internet isn't working.? Why is customer support/ Tech Support/ Full Fibre Support phone lines not open on Sunday?

Re: Cost cutting at customer services

mandisa1-TT — Wed, 03 Dec 2025 09:56:31 GMT

I would advise switching to mobile data to report a fault if it is a Sunday. You can also report the fault via your online my account and complete checks there.

Re: Cost cutting at customer services

Gliwmaeden2 — Wed, 03 Dec 2025 13:06:58 GMT

@norfolkdave, I think you are just looking at the support line times for 03451 720088. The Chat times on Sundays work for technical issues as below, but as @mandisa1-TT, says, you may need to use your mobile data to access Chat.

Similarly if your landline were down any other day, you'd need to use Chat or phone in on a mobile.

Re: Cost cutting at customer services

mandisa1-TT — Wed, 03 Dec 2025 13:08:17 GMT

Thank you so much for the support @Gliwmaeden2 🙂