topic Re: Cancelled service, but have credit score damaged in Billing

Cancelled service, but have credit score damaged

ckarsan — Mon, 30 Jan 2023 09:56:51 GMT

Hi Support,

I cancelled the service in November 2022, yet got charged an extra month, however that invoice was then subsequently credited after contacting support on phone (for an hour! passed around 3 different people! this happened twice so am reluctant to contact on phone any longer).

After looking at my credit score recently I noticed it had been hit by the talktalk unpaid invoice which was cancelled. Please rectify immediately.

Re: Cancelled service, but have credit score damaged

Arne-TalkTalk — Tue, 31 Jan 2023 11:48:30 GMT

Hi ckarsan

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Cancelled service, but have credit score damaged

ckarsan — Tue, 31 Jan 2023 14:01:42 GMT

Hi Arne,

Please check updated info - thanks

Re: Cancelled service, but have credit score damaged

Arne-TalkTalk — Tue, 31 Jan 2023 14:38:35 GMT

Thank you.

I have sent this off to have the file amended, can take upto 30 days to reflect.

Regards