topic Unable to Acess My Account" in Billing

Unable to Acess My Account"

ThosM — Wed, 01 Feb 2023 14:10:46 GMT

On each occasion for the past 18 months I have been unable to access "My Account" . In inserting my user name and password it simple says" Due to technical difficulties cannot log you in try later". I have been on the chat lines to TT, telephoned and been told they will look into it and get back or is receiving attention and they never get back apart form an email to confirm my complaint. A very poor service from Talk Talk whom I have been with for many years.

Re: Unable to Acess My Account"

ferguson — Wed, 01 Feb 2023 14:20:21 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Unable to Acess My Account"

Arne-TalkTalk — Tue, 07 Feb 2023 08:25:48 GMT

HI @ThosM

I have logged a fault for access to My Account.

Will let you know what the outcome is.