topic tried to renew contract in Billing

tried to renew contract

Gsuk1 — Wed, 01 Feb 2023 14:28:34 GMT

I was on the phone for 20 mins and kept getting put on hold. i explained my contract ends in 4 weeks and i would like to upgrade to 900mb/s fibre.

im currently on 500mb/s fibre.

whilst on hold the line got cut, nobody rung back.

I am now going to look elsewere for my broadband because talktalk cant be bothered to talk.

Re: tried to renew contract

Gliwmaeden2 — Wed, 01 Feb 2023 16:17:48 GMT

Chat might be better, @Gsuk1, and you can screenshot / keep a copy of the transcript:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff on here can't set this up for you.

Re: tried to renew contract

Gsuk1 — Wed, 01 Feb 2023 17:24:11 GMT

Thanks for reply, just spent 30 minutes in chat to be given a phone number to ring.

Re: tried to renew contract

Gsuk1 — Wed, 01 Feb 2023 18:02:23 GMT

After being transferred 4 times to different departments I have now been told to stay as I am because my full fibre 500 can’t be upgraded.
they don’t know why.
Time to cancel.

Re: tried to renew contract

Arne-TalkTalk — Tue, 07 Feb 2023 08:39:46 GMT

Hi Gsuk1

Your fibre is provided via City Fibre, the only way to change speeds is to cancel and then reorder on the new profile, this unfortunately leads to a loss of service while the new order is processed.

Apologies that this wasn't explained to you.