topic Re: A year on and only just noticed it's not what I said yes too. in Billing

A year on and only just noticed it's not what I said yes too.

MrMurtel — Wed, 01 Feb 2023 16:27:50 GMT

As I've been looking into upgrading our connection to fttp, of which TalkTalk can't offer me even though I can get it from other companies (BT,Sky, Plusnet...... ect), I've only just noticed I'm not on the deal a signed up to just over a year ago. Yes, I should of noticed but at the time I had a lot going on including changing job. The bills seemed right so I just assumed it was right. I signed up to future fibre 300 with no TV yet I am on full fibre 150 with TV. We don't have the TV box as it got sent back.

Anyway, does anyone know where I stand with the contract?

With all the horror stories I've read about TalkTalks fttp I don't think I would upgrade with them anyway.

Re: A year on and only just noticed it's not what I said yes too.

Arne-TalkTalk — Thu, 02 Feb 2023 13:36:51 GMT

Hi MrMurtel

Your account shows that you are in contract till 04/12/2023 you renewed on fibre 150 in December 2021 there is no TV as part of that renewal.

FTTP is not showing as available with us yet,

Re: A year on and only just noticed it's not what I said yes too.

MrMurtel — Thu, 02 Feb 2023 14:15:16 GMT

As I said, my email confirmation said I was also signed up to future 300. Anyway, as fttp IS available to me through other ISP's how much would I be charged for leaving TalkTalk early?

Re: A year on and only just noticed it's not what I said yes too.

Gondola — Thu, 02 Feb 2023 14:36:48 GMT

Just popping in as it's an easy answer.

£10.20 per month remaining on the Fibre 150 contract so 10 months is £102. Cancelling see Early Termination Charges.

Re: A year on and only just noticed it's not what I said yes too.

MrMurtel — Thu, 02 Feb 2023 14:38:45 GMT

That's what I thought. Thanks for confirming. Something to consider in a few months as I will probably change ISP. I've always had to use my own routers as the ones provided have never worked correctly so I wouldn't hold much hope with the fttp working.

Re: A year on and only just noticed it's not what I said yes too.

Gondola — Thu, 02 Feb 2023 14:57:08 GMT

Just a heads up that if FTTP does become available for you (you're currently on a Gfast package via Openreach) the one stop shop switching process to and from FTTP packages with different ISP's was supposed to be available from April 2023. However, the latest from OFCOM is that this new process is going to be significantly delayed. So you might still need to contact TalkTalk's cancellation team.

The automatic switching process for non FTTP packages via the Openreach network from one ISP to another when both use Openreach to provide service connections is still good and your current package would be cancelled by your new ISP as a one stop shop order placement with the chosen ISP. But still worth talking to TalkTalk retentions for an ever better price that you couldn't turn down.

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Landline calls to Customer Services on 0345 172 0088, Better value contract renewals and cancellations on 0345 172 5157, if you're thinking of leaving, and Full Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Re: A year on and only just noticed it's not what I said yes too.

Arne-TalkTalk — Thu, 02 Feb 2023 15:39:21 GMT

@Gondola how do you know MrMurtel is on Gfast?

Re: A year on and only just noticed it's not what I said yes too.

Gondola — Thu, 02 Feb 2023 15:43:39 GMT

Is he not? You said "you renewed on fibre 150 in December 2021 there is no TV as part of that renewal. FTTP is not showing as available with us yet."

Which tells me, if FTTP from TalkTalk is not available, then the package must be Gfast 150.

Re: A year on and only just noticed it's not what I said yes too.

MrMurtel — Fri, 03 Feb 2023 14:20:45 GMT

So let me get this right, the package I'm on is fast (which I knew) and it's done via openreach (which I knew) but fttp isn't available at my address via them? So how come, if I check their website and connection checker it says it is and I can get it from other providers?

This is one of the many reasons I think it's time to change ISPs when I'm ready to do so. I'll probably bite the bullet and go back to BT in a few months.

Re: A year on and only just noticed it's not what I said yes too.

Gondola — Fri, 03 Feb 2023 14:26:11 GMT

If FTTP is available to your home but is not available at present from TalkTalk this usually means that TalkTalk have not yet got Openreach to install cablelinks at the exchange to connect the TalkTalk backhaul equipment to the FTTP potential customers. BT will have installed cablelinks so any ISP taking BT backhaul from the exchange can access those customers. Just keep checking the TalkTalk availability checker for Full Fibre.