topic Order number needed for TopCash back claim in Billing

Order number needed for TopCash back claim

ks077 — Fri, 10 Feb 2023 21:59:08 GMT

Can anyone help me find my 'Order number' which I need so I can claim for some missing cashback?

TopCashBack were offering £100 for the Fibre 150 deal but they didn't register my order. I need an order number beginning with "N7", "N8" or "S0", followed by 7 digits so I can file a claim for this.

Thank you.

Re: Order number needed for TopCash back claim

Gliwmaeden2 — Fri, 10 Feb 2023 23:43:03 GMT

Make sure that you have completed your community forum profile details with your Talktalk phone number/ account number in your profile, @ks077.

Go via your avatar/name; settings; personal information.

SAVE CHANGES.

Staff will reply during the week.

Re: Order number needed for TopCash back claim

ks077 — Fri, 10 Feb 2023 23:47:25 GMT

Thank you 🙂

Re: Order number needed for TopCash back claim

Arne-TalkTalk — Mon, 13 Feb 2023 10:53:53 GMT

Hi ks077

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Home Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Order number needed for TopCash back claim

ks077 — Mon, 13 Feb 2023 11:06:46 GMT

Hi there,

I have updated my community profile which now includes my account number and full name. Hope this helps.

Re: Order number needed for TopCash back claim

Arne-TalkTalk — Mon, 13 Feb 2023 12:53:53 GMT

Hi ks077

There is no account number in your profile, can you add it to either the phone number field , or the private notes section and ensure that you save the changes.

Thank you.

Re: Order number needed for TopCash back claim

ks077 — Mon, 13 Feb 2023 22:19:23 GMT

Okay I have now added my account number to private notes, if this still does not show then I don't know what the problem is.

Thanks.

Re: Order number needed for TopCash back claim

Arne-TalkTalk — Tue, 14 Feb 2023 11:59:45 GMT

Thank you, I will PM you the order reference.