topic Re: Missing Voucher in Billing

Missing Voucher

AndyUndie26 — Sun, 12 Feb 2023 16:54:27 GMT

I was offered a £130 voucher and an £8 discount to my service to stay with Talk Talk rather than switch to Sky who were also offering a voucher on 2 February. I cancelled my order with Sky and although my £8 discount has been applied, there is no mention of the voucher. Since I only decided to stay because of the voucher and discount, I would like confirmation of this and how I can claim it please. If the promised voucher isn't actually on offer, I prefer to switch to a new provider. Please can you confirm the £130 voucher and how I can claim it please.

Re: Missing Voucher

Gliwmaeden2 — Sun, 12 Feb 2023 20:38:51 GMT

It takes a lot longer for the voucher to come through, @AndyUndie26, otherwise customers could just take advantage of them and depart while in a cooling off period.

Usually at least 42 days - some require 90 before you can investigate.

I'll move this to the billing section for you. Staff will reply during the week.

Re: Missing Voucher

AndyUndie26 — Sun, 12 Feb 2023 21:29:36 GMT

I’m just looking for some confirmation in writing I’ll be able to claim it at this stage. All the paperwork neglects to mention it.

Re: Missing Voucher

Arne-TalkTalk — Mon, 13 Feb 2023 10:23:27 GMT

Hi @AndyUndie26

You will receive the voucher via Email from Giftcloud, so I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards