topic Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33! in Billing

Signed 24month £24 Fibre 35 Contract last November but being charged £33!

hughwpearce — Tue, 07 Feb 2023 20:56:07 GMT

Signed 24month £24 Fibre 35 Contract last November but being charged £33!

When I look at My package is says contract is 20/11/2022 but I signed 24 month renewal at £24 a month but TT are billing me 32.99 this month, what is going on? Why am I being overcharged?

Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33!

Gliwmaeden2 — Tue, 07 Feb 2023 21:38:51 GMT

What method did you use to renew, @hughwpearce ?

Online / phone / Chat?

You should have received documents at the time similar to this:

It sounds as though your renewal was not actually processed.

You will need to ring 03451 720088 after 9am to follow this up.

Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33!

hughwpearce — Tue, 07 Feb 2023 22:11:55 GMT

Yes i got the documents, will try the phone

Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33!

Arne-TalkTalk — Fri, 10 Feb 2023 09:06:36 GMT

Hi hughwpearce

Did you call and sort this out?

Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33!

hughwpearce — Fri, 10 Feb 2023 10:27:02 GMT

Yes rang and got it sorted

Re: Signed 24month £24 Fibre 35 Contract last November but being charged £33!

Arne-TalkTalk — Mon, 13 Feb 2023 10:20:12 GMT

Excellent, thanks for the update.